HR Manager/Recruiter

Kathryn Murdaugh

**** ******* **.

Philadelphia, PA 19135

215-***-**** (C) ******@***.***

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PROFILE

• Superb Communicator

• Recruiter

• Customer focused

• Group Facilitator

• Manager Experience

• HR Generalist/Payroll

• Strong follow-up

EXPERIENCE

Comcast, Philadelphia, PA 9/2008-Present

(Comcast Corporation is the nation's leading provider of cable, entertainment and communications products)

HR Specialist Employee Service Center

Provide quality support services with a high degree of customer satisfaction, expertise and timeliness to all Comcast employees. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and or escalation, and communicating the resolution and escalation to the customer. Educate employees/managers with Company Policy, Benefits, Recruiting, Retirement, Learning, Payroll, Security and other areas.

• Coordinate with multiple departments to correct system errors/issues in timely manner.

• Counseled employees regarding how to best utilize the Employee Self Service portal and other web-based tools and applications.

• Conducted web-ex meetings with field HR /employees to assist with troubleshooting of technical issues related to SAP /ESS. Support field HR via phone/email to correct system issues and potential impact to all interfaced HR systems.

• Specialized in Payroll functionality to assist employees and local payroll coordinators with time-entry and any pay impacting issues.

• Managed team in the production of a daily department newsletter used to communicate new and changing processes, business updates, local news/entertainment stories and team building activities to educate team and contribute to the morale of the department.

Career Concepts, Inc., Plymouth Meeting PA 2006-2008

(Largest privately held career consulting and human performance firm in the Philadelphia metropolitan area

Services include: HR consulting, career transition and outplacement, staffing, organizational developing/effectiveness)

HR Consultant/Recruiter

Consulted for multiple industry employers in the tri-state area to assist with variety of HR business needs to include;

Recruiting, HR Audits, Compensation analysis, HR Hotline, Payroll, and Outplacement services.

• Recruiter for nursing, administrative, pharmaceutical, information technology, human resources and advertising, and banking industries

• Interim staff at client sites providing employee relations support, advised employers on “Best Practices” maintained HR files and supported department with administrative tasks.

• Prepared and submitted payroll using Professional Payroll Solutions, Ultipro and Intuit

Supported outplacement candidates in gaining new employment via coaching, resume preparation, goal setting, identifying training opportunities, and networking events.

Kathryn Murdaugh 215-***-**** (C) ******@***.*** Page 2

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Macy’s East, Federated Department Stores, Philadelphia PA 2005-2006

America’s Department Store

Sales Manager

Promoted to manage profit and loss of 6 million dollar business. Coordinated Human Resources, Operational and Merchandising standards. Created positive work environment that resulted in retention and turnover reductions. Trained and developed service associates to reach fullest potential to maximize business opportunities.

Earned Macy’s Executive Development Certificate 2005

• Promoted within 6 months of employment to flagship Philadelphia store. Organized several projects for timely grand opening, including classroom training for associates acquired during Strawbridge-Macy merger

• Coordinated Volunteer initiatives storewide, arranged clothing drive and other charity events

• Monitored and addressed performance issues, staffing schedule and time and attendance

• Ensure all policies/procedures/exposure standards and shortage awareness programs are implemented and followed and Communicate merchandise needs to Regional Merchandise Manager to capitalize on business opportunities and develop strategies to impact deficient businesses.

The Pros Wedding Services Huntingdon Valley, PA 2003-2005

(Nation’s leading provider of wedding services; Disc Jockey, Video and Photography)

Territory Sales Consultant

• Marketed services at bridal shows in tri-state area Secured 4 new referral sources and re-kindled lost account and organized exclusive promotion with local jeweler (Robbins Diamonds)

• Contacted 100-200 brides on daily basis via e-mail and phone. Recruited brides to attend customer awareness showcase in order to view packages, meet professionals and book services.

Bucks County Office of Employment and Training 2002-2003

(non-profit agency)

Career Development Specialist

Partnered with local government/non-profit agencies to assist clients in recognizing barriers to employment. Advocated for clients best interest in gaining education grants, transitional housing, and employment. Coordinated with Department of Public Welfare, Children and Youth and Bucks County Housing to develop individual plan of action for participants.

• Provided individual counseling and prepared clients for vocational training/employment

• Conducted weekly workshops for job seekers in interview skills, job readiness and other topics

• Prepared and critiqued client resumes, managed case notes while carrying a caseload of 40-60 clients

• Developed and maintained relationships with local employers and participated in job fairs

EDUCATION

B.A., Communications, 2000, West Chester University

HR Certification, 2007, Villanova University

Customer Service Diploma, 1999 Walt Disney University

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