Customer Service Supervisor

Michael Ontiveros

***** ******* ***** **. *******, TX 77075 832-***-**** ***************@*****.***

Objective

Recent graduate seeking to obtain an entry level position with a company where great analytical and problem solving skills are desired and that may provide the opportunity for advancement and greater responsibility.

Education

University of Houston-Downtown, Houston, Texas 2006-2011

B.B.A in Finance, December 2011

Experience

Sarah Lauren Floral Design, Houston, Texas

Supervisor 2005-present

• Partner and supervisor in family owned business

• Assist in all areas of operations including accounting, purchasing and production.

• Use QuickBooks and Excel to keep record of all financial transactions and produce monthly, quarterly, and annual financial reports.

Coca Cola Enterprise, Houston, Texas

Route Merchandiser 2004-2005

• Responsible for daily merchandising of all Coca Cola products including stocking, rotation of stock, and presentation

• Communicated with store management to effectively execute merchandising plans

• Observed daily sales and helped purchasers with forecasts of future orders

• Responsible for the cleanliness of warehouse storage areas

• Worked independently and without supervision on an assigned route throughout the day

Grocers Supply, Houston, Texas

Forklift Operator/Shipping 2003-2004

• Safely operated a standing forklift in shipping and receiving to downstock merchandise and keep product bays stocked for order pickers

• Made use of RF scanners and on board inventory applications to ensure accurate and timely execution

• Maintained above a 95% work efficiency rating in a very fast paced warehouse environment

Home Depot, Houston, Texas

Department Supervisor 2000-2003

• Provided excellent customer service as department supervisor while maintaining a safety first environment for customers as well as employees

• Responsible for training all new employees on forklift operation and safety, and issued operating licenses

• Helped to organize a safety team within our store and participated as a member.

• Attended Home Depot management training classes in preparation for Department Supervisor position

Qualifications Summary

Strong PC knowledge including Microsoft Office applications

Proficient in Microsoft Excel

Some exposure to SAP and QuickBooks

Strong mathematical and analytical skills as demonstrated through grades

Experience writing formal business reports

Excellent written and oral communication skills

Strong desire to learn and excel in every aspect of career

Strong ability to work independently and unsupervised

References

Available upon request

Contact this candidate