Customer Service Manager

Lamarques Coleman

***** ***** **** • Novi, MI • *8377

248-***-**** • ********@*****.***

Expertly Knowledged, Experienced, and Value-Driven Electronics & Engineering Industry Professional

Advanced Technical knowledgebase in circuitry & audio, with specialty in testing and design

Leadership Talent in Human Capital with focus on collaborative team building, assessment, and professional development

EDUCATION

ITT Technical Institute Canton, MI August 2011

Bachelor of Scie nce

• Emphasis in Electronics Engineering

• Exceled at specialized courses in AC/DC Electronics, Debugging, and Digital Electronics

ITT Technical Institute Canton, MI November 2008

Associate of Scie nce

• Emphases in Electronics Engineering Technology

• Recognized for work in audio and acoustical testing

Baker College Muskegon, MI June 2006

Associate of Scie nce

• Emphases in Electronics Engineering Technology

• Honored for course work in Computer Drafting & Design

EMPLOYMENT

Harman International Farmington Hills, MI April 2009 - May 2012

Senior Technical Associate

• Evaluated, recommended and implemented test equipment for research and validation testing

• Performed and tested EQ development, as well as audio acoustics development

• Interfaced with head unit, speaker, design, materials and amplifier engineers

• Interacted with suppliers and customers to assure quality standards and evaluate scope and budget are being met.

• Developed and designed test plans to streamline work processes and support best practices, completing 99% of work within scope and timeline

• Excelled in measurement techniques, data gathering, data analysis, testing, and test procedures

• Utilized HEAD Acoustics, LabView, CAN, Klippel and B/K

Debron Industrial Electronics Troy, MI August 2008 - March 2009

Programming Specialist

• Managed technicians and support staff in the project team through target agreements, monitoring of progress, and evaluation

• Executed and co-designed program methods for multi-system electronic circuit boards

• Structured testing procedures for support equipment; detailed inspections of PCB and wire harnesses

• Created enhanced methods to diagnose, repair, and optimize circuit board functionality

• Used Aligent, PXI

Target Corporation Commerce, MI March 2002 - August 2007

Associate Manager

• Project Managed team of 6 employees, defining responsibilities, setting target objectives, and evaluating key successes

• Led as Customer Service expert to enhance customer engagement and improve store sales by over 10%

• Partnered with senior leadership to design unit measurement levels and goals

• Co-designed and taught learning seminars with specialization in customer engagement and service methods

SKILLS & INTERESTS & HONORS

• Honored in every professional role as outstanding employee, delivering significant contributions and value

• Microsoft Office Suite trained

• Mastered acoustic anechoic chamber processes and procedures

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