Sales Customer Service
Resume:
William Anderson
Delta, BC V*C 7L9
********@*****.***
Profile and Skills
Success in cultivating new business with multi-million dollar companies in the high technology sector. Proven record in establishing long term business in my territory and increasing sales year over year. Recognized for persistence in creating market presence for companies new to the market and learning new technologies in a fast paced business sector and translating these into sales growth. .Self-directed Sales and Marketing professional and team player. Ten years of sales success at 100% commission in a dynamic market.
Skills include:
Territory and Account Management
Professional Sales with ongoing self-education through books and tapes
Product Marketing
Business to Business (B2B) Sales
Exceeding Sales Goals
Price Negotiation
New Customer Development, Experienced and Successful Hunter
Product Marketing and Product Management
Experience
Regional Sales Manager
February 2002-April 2012: ChipTest Associates San Jose, CA
* Sales of test and reliability electro-mechanical products to major semiconductor companies in Northern California increasing sales from $50,000 to $1,100,000 in a slow economy by successfully penetrating key OEM accounts and meeting and exceeding sales targets.
* Managed Northern California territory with responsibilities including lead generation, marketing, direct sales, technical assistance, and customer service resulting in customer base growth from 12 to 43 customers.
* Success in continually completing the entire sales process from generating the lead to quotation to resolving technical and pricing issues to closing the sale to post-sale follow up.
* Continually adapting to new advances in technology as required due to selling to a customer base that is in the forefront of advances in microprocessor, wireless, solid state memory, power management, and sensor products for the computer, telecommunication, and networking markets.
* Top salesman in North America for Gryphics Product Group for 5 consecutive years.
Product Manager
1989-2001: Fujikura America, Inc./DDK Connector Division Santa Clara, CA
* Definition and management of product roadmap and lifecycle of multiple connector product lines with successful business penetration of major OEM s in the high technology and industrial sectors
* Management of several marketing functions including pricing, advertising, public relations, market research, inventory management, engineering support, and product training for 30 lines of company’s products in North America
* Provided leadership in developing worldwide marketing strategy for connector products to the Storage Area Networking (SAN), cellular phone, and flash memory card markets.
* Developed new products for designated target markets in cooperation with sales and engineering departments.
* Created web site for company on a worldwide basis with resulting qualified leads for the company and its products, recognized by customers as one of the best in the industry.
* Representing company and performing as main representative worldwide on Infiniband, SCSI, Fibre Channel, SFF, USB, IEEE 1394 and other industry standards committees.
Inside Sales Manager
1987-1989: EDAC, Inc. Scarborough, ON, Canada
* Supervised three employees in customer service department regarded to be one of the best in electronic component industry.
* Responsibilities included sales management, pricing and supervision of other customer service related functions.
Warehouse Manager
1985-1987 Sayal Electronics North York, ON, Canada
* Managed 11,000 square foot warehouse for electronics distributor.
* Supervised staff of four people.
Education
1978-1983 University of New Brunswick Fredericton, NB, Canada
* Bachelor of Science in Chemical Engineering
* Sales and Marketing courses
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