Customer Service Representative

| | |Jasmine Figueroa |

| | |** Baldwin Ave. Newark, New Jersey 07108 |

| | |T: 973-***-**** E: *******@*****.*** |

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|Objective | |Seeking a challenging and rewarding career in a diverse, |

| | |environment where my strong work ethic, education, and experience |

| | |can be used to help promote the mission and exceed team goals. |

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| | |CVS Specialty Pharmacy |

|Experience | |January 2012 - May 2012 |

| | |Pharmacy Technician Representative (Temporary Contract, Call |

| | |Center) |

| | |Responsibilities: |

| | |Placing outbound calls to patients, physicians, payers. |

| | |Answering and triaging inbound calls. |

| | |Obtaining refill orders and information regarding change I benefits|

| | |and insurance. |

| | |Filing and other administrative support activities. |

| | |Having outstanding problem solving ability. |

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| | |New York Times (PCF) May 2011 - December 2012 |

| | |Customer Service Representative (Retention Agent, Call Canter) |

| | |Responsibilities: |

| | |Retention Marketing |

| | |Placing inbound and outbound calls to update credit card |

| | |information that's on file. |

| | |Educate customers of current promotions and billing inquires. |

| | |Deactivate and activate existing accounts. |

| | |Data entry and other administrative support activities. |

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| | |Magellan Health Services June 2010 - April 2011 |

| | |Customer Service Representative (Temporary Contract, Call Center) |

| | |Gave benefit information for all levels of care. |

| | |Informed members of all In Network providers in area of choice. |

| | |Preformed patient and partial hospitalization precertification for |

| | |Mental Health and Substance Abuse clients. Managed health insurance|

| | |policies and verified enrollment and eligibility for members. |

| | |Provided different levels of care for mental health and substance |

| | |abuse patients. |

| | |Ability to work in a fast past environment that's production |

| | |driven. |

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|Education | |Technology High School (Newark, NJ) 2002- 2006 |

| | |HAVAC/ Web Design (High School Diploma) |

| | |Essex County College (Newark, NJ) 2009- 2012 |

| | |Social Science |

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| Skills| |Lotus Notes |

| | |Written Correspondence |

| | |Microsoft Word/ Outlook/ Power Point |

| | |General Office Skills |

| | |Customer Service |

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