Customer Service Sales

Cheryl L. Ramirez

OBJECTIVE

Experienced professional seeks an administrative/customer service position in a team environment. I hope to utilize my knowledge and skills to promote an organized and positive work environment.

EMPLOYMENT

Roger Beasley Audi/Saab 2008-Present

Billing and Payables Clerk

Examines all new and used car sales documents for completion and accuracy

Administers network database

Reviews and processes accounts payables for vendors associated with two network dealerships

Fosters vendor relations by evaluating and resolving inquiries and discrepancies

AT&T 2007-2008

Customer Service Representative

Managed customer inquiries and complaints with professionalism and courtesy

Resolved customer conflicts speedily and efficiently

Offered alternative solutions when appropriate

Generated financial decisions to collect revenue and adjust customer accounts

Performed multiple queues/skill sets over various channels

Covert Ford 2004-2007

Accounting Specialist

Oversaw daily cash and check deposits for new vehicle sales, parts and service departments

Generated customer refund checks and vehicle payoffs

Initiated, researched and resolved credit card transactions

Maintained appropriate logs for all transactions

Assisted with multi-line phone and general office support

Admiral Linen and Uniform 2002-2004

Sales Coordinator

Coordinated sales operations for the company vice president, the regional sales manager and the sales representatives in the Southwest Texas area

Managed a multi-line phone system, offering support to clients and employees

Generated correspondence to potential customers, formatted proposals for sales staff, and maintained client data base

Maxwell Ford 1994-2002

Accounting Specialist

Performed cash and credit transactions

Scheduled appointments

Resolved customer concerns

Assisted with inventory control, cash closeouts and employee timesheets

Jack Brown Cleaners 1992-1994

Store Manager

Greeted customers

Performed general cash handling and logging

Handled accounts receivable

Oversaw scheduling

EDUCATION

Capital City Trade & Technical 1987-1988

Certification in Travel and Accounting

Bradley Bourbonnais Community High School 1974-1977

High School Diploma

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