Customer Service Management
Resume:
Kelly A. Hixon
Duvall, WA ***19
e-mail: **********@****.***
Education
Medical Coding and Reimbursement Specialist
Health Informatics and Information Management
Shoreline Community College: March 2009 – June 2011
Curriculum: Medical Terminology, Pharmacology, Health Delivery Systems, Anatomy and Physiology, Hospital and Clinic Records, Human Diseases, Four Classes of ICD-9-CM and CPT Coding, Medical Reimbursement, Legal Aspects of Healthcare, Basic Accounting, Computers in Healthcare, Microsoft Access, Statistics in Healthcare, Medical Coding Practicum, and use of the following computer programs/packages: MS Word, Excel, PowerPoint, Access, Quadramed MPI, Cerner Electronic Health Record, and internet.
Associate of Arts Degree
College Pre-Major
Bellevue Community College: September 1984 – June 1987
Certification
CCA(Certified Coding Associate) conducted by the AHIMA (American Health Information Management
Association), September, 26, 2011
Experience
Stay-at-Home-Mom
1989 – Present
Family Management, Record Organization, Health Record Management, Financial Management and Budgeting, and Dealing with people 24/7
Retail Sales
1984 – 1988
Worked at The Bon Marche and Nordstrom as an Estee Lauder Cosmetics salesperson. Provided excellent customer service, and organization skills
Activities
Hillside Academy Library Volunteer
Hillside Academy; Duvall, WA
March 2012 – present
Level library books using various internet search tools, design data base using Microsoft Access, enter all library books into database, design checkout system for the library
Volunteer – Evergreen Hospital
Evergreen Hospital, Kirkland, WA; Home Care Headquarters
April 2012 – present
Man reception desk, sort mail, greet visitors and refer them to the appropriate staff member, use Outlook for staff email/contact information, answer telephones, file, work on various projects for staff
PTA Advocacy Chair
Cherry Valley Elementary School PTA; Duvall, WA
June 2010 – January 2011
Attended Advocacy training, educated local PTA on national advocacy issues, set up and managed advocacy presentation materials at school functions
Women’s Ministry President
Woodinville Church of Christ; Woodinville, WA
February 2010 – January 2011
Set ministry goals, managed all sub-committees, kept records of all ministry events and activities, reported to church leadership
Player Agent
Murrieta Valley Pop Warner; Murrieta California
January 2005 – May 2006
Set up player records for 200 players; Maintained records in compliance with National Pop Warner rules and regulations, Liaison between parents and coaches, sat on disciplinary committee
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