Health Care business office
Resume:
Michelle S. Clement
Hot Springs, Arkansas 71913
*********@*****.***
Summary of Qualifications: Business professional specializing in private health insurance, Social Security insurance and Medicare and Medicaid insurance. Proficient in financial products and services, as well as marketing and sales. Consistently exceeds performance and customer service expectations. Possess good people and communications skills. Successfully managed all aspects of owning my own business for over five years. Performed all business operating functions including: marketing, all government compliance related tasks, all state and federal tax processing, sales, and customer support. Dedicated, motivated, and results-oriented.
Education: Baker College Center for Graduate Studies Flint, MI
Master of Business Administration in Health Care Management
GPA of 3.96/4.00 Graduation: June 2010
Texas A&M University College Station, TX
Bachelor of Business Administration in Business Information Systems
GPA of 3.4/4.0 Graduation: May 1984
Career History
February 2009 to Present Summit Bank
Part time Bank Teller Hot Springs, AR
• Performed customer service and fast, accurate transaction processing
February 2003 – December 2008 Self Employed
Independent Health Insurance Sales and Agent State of Arkansas
• Performed all marketing and sales functions
• Awarded Agent of the Month numerous times
• Won a national sales contest
• Performed all prospecting functions
• Represented most health and financial services insurance carriers in the state of Arkansas
• Educated customers regarding their health insurance options, fulfilled their health insurance needs, and helped them with their insurance claims
• Completed all enrollment paperwork, all HIPPA related paperwork, and all claims correspondence with insurance companies
May 2000 – February 2003 Sources for Independent Living
Social Security Medicare Disability Benefits Counselor Fayetteville, AR
• Counseled disabled Social Security beneficiaries regarding their Medicare benefits and their Ticket-to-Work incentives
• Performed outreach, publicity, client contact and follow-up
• Completed all program mandated federal government reporting functions
• Serviced 18 counties in Arkansas
• Met or exceeded all program goals including outreach programs performed, number of beneficiaries contacted, and counseled, as well as numbers of beneficiaries who pursued the Ticket-to-Work program
December 2000 – May 2001 Infotech Management
Programmer Consultant Dallas, TX
• Developed and tested computer-based commercial project management training software
June 1996 – December 1996 English Language Systems
English Teacher Doha, Qatar
• Taught English as a second language to Qatari nationals
January 1997 – February 1998 Falcon Marine
Sales and Marketing Manager Doha, Qatar
• Performed all sales and marketing functions for this small recreational watercraft retailer
August 1988 – January1990 AGS Information Systems
Marketing Representative Dallas, TX
• Performed sales, marketing, and prospecting functions for this Fortune 500 contract programming company
• Won national award for most accounts opened
December 1984 – August1988 Arthur Young Company
Contract Computer Programmer and Systems Analyst
• Performed contract programming and systems analysis for various Fortune 500 companies in Dallas, East Texas, West Texas and St. Louis, Missouri
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