MBA 2009

Michael P. McElwrath

***** ****** ***** • St. Louis, MO, 63137 • ******@***.*** • 314-***-****

MBA Graduate with a solid background in the insurance industry. I am looking to further my career in project management and product development.

SUMMARY OF QUALIFICATIONS

• Project Management Sales/Marketing presentation skills

• MS Office including Project and Access Sales management and training

• Data Analytics Release Management

• Customer Relationship Management Market identification and targeting

• Promotional strategy Business and Marketing Plan design

• Marketing Management Broadcasting design/production

EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION 2008

EMPHASIS: MARKETING AND PRODUCT DEVELOPMENT

LINDENWOOD UNIVERSITY St. Charles, MO

3.69 GPA

BACHELOR OF ARTS RADIO AND TV COMMUNCATIONS 1991

SOUTHERN ILLINOIS UNIVERSITY-CARBONDALE, IL Carbondale, IL

PROFESSIONAL EXPERIENCE

GMAC INSURANCE Nov 1997-Present

BUSINESS SYSTEMS ANALYST Maryland Heights, MO

• Maintaining Enterprise Reference Data. I provide technical support through a user interface to maintain reference data screens. I actively participate in implementing rate revisions, product enhancements, continuous improvement initiatives and project reviews including testing for usability, accurate rate calculations and compliance with business specifications related to rating and reference data maintenance systems. I work closely with ITG, data owners within Compliance, Pricing/Product, Finance, Marketing and Data Integrity to successfully implement changes within our technology system. Other responsibilities include the analysis of the data and understanding of the relationship and dependencies between the data tables along with the impacts to the production system. I also provide business knowledge, and technical support for maintaining Centralized Reference Data. I develop test scenarios for usability and functionality, verify the production output upon implementation, and analyze the results to ensure the product matches the business requirements.

POLICY OPERATIONS ANALYST

• Coaching and developing sales agents by building their confidence level and knowledge. Maintaining an expert level of systems, procedural, and underwriting knowledge. Provide feedback to the supervisors and training department to determine areas needing improvement. Log all calls into the QQ Access Data Base. Initiate and/or accept projects to support department and company initiatives. These include, but are not limited to, projects that improve the following: Service Levels, coaching, leadership, processes, communication and training. I was the Project Lead in the Sales department for ONSTAR Low Mileage Discount Errors. Other projects include: GM Vehicle Purchase Insurance Incentive, Sales Call Center Quote Process, Marketing Prospect Look-up Tool Lead Coordinator for Testing and Implementation, UAT Testing, and Project Lead for the Call Transfer Error Tracking Program.

Michael P. McElwrath • ******@***.*** • (314) 388-1408Page 2

WORKFORCE MANAGEMENT ANALYST

• Forecasting, scheduling, and monitoring call activities for our call centers. I generated reports and presentations using Microsoft Office applications. I have also designed several web pages using Microsoft FrontPage. I have been involved with assisting in the development of a Disaster Recovery program for the Sales Call Center.

AUTO INSURANCE AGENT

• A Top 5 Sales Agent from 1998-2000, and the #1 Sales Agent for the AAL Account for the 3rd Quarter of 1998. I also created and designed the Quality Control Forms for the Sales department using Microsoft Excel in 1999.

WASHINGTON UNIVERSITY Sept 2008-Present

INSTRUCTOR Clayton, MO

• I am an instructor for the Center for the Application of Information Technology. I teach courses for business professionals looking to receive certification in Project Management and other Information Technology areas.

• I have assisted in the development of the course curriculum. These certification classes are taught only on a part-time basis.

PROVIDIAN DIRECT INSURANCE Jan 95-Nov 97

AUTO INSURANCE AGENT Maryland Heights, MO

• Computer trainer for new Outbound Sales Agents, monitoring the Outbound Dialer System, designed reports for the Outbound Sales Unit and assisting on the Underwriting Help Desk for the Inbound Sales Unit

• Personal Banking Representative (1/95-11/95) for Providian’s Banking Division. I sold unsecured lines of credit to consumers. In 1995, I sold over 2 million dollars in unsecured credit lines

NATIONAL MARKET SHARE Jan 94-Feb 95

Maryland Heights, MO

CALL CENTER SALES SUPERVISOR

• I supervised 15-20 Sales Representatives

• Monitored calls and conducted performance and salary reviews.

FRANKFORT COMMUNITY HIGH SCHOOL Aug 87-May 93

West Frankfort, IL

SPEECH AND ACTING COACH

• Responsibilities included: Teaching students to write and perform speeches, radio news scripts, and acting excerpts from popular plays and movies for Illinois state competitions.

RADIO CAREER

IN THE BASEMENT PRODUCTIONS Aug 96-Present

St. Louis, MO

OWNER/FOUNDER

• Radio Station Consulting and Voice-Over business. We provide market analysis and presentations for investors looking to acquire radio stations. We also provide commercial voice-overs and radio station imaging services.

RADIO BROADCASTING STATIONS Mar 86-Aug 96

ON-AIR PERSONALTY

• Worked at various radio stations in St. Louis, MO and Southern Illinois.

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