Gary Williams Resume
Resume:
Gary E. Williams
Orlando, FL 32821
*********@***.***
Objective: To obtain a position in Information Technology
Summary: 11 ½ years of experience in all aspects of an IT Operations department IT professional - hard working, ethical, team player
Education: Attended Luzerne Community College, Nanticoke, PA
(Information Systems Technology major)
Courses taken include:
Introduction to Microcomputers
System Analysis/Design
Basic Programming
COBOL Programming I
RPG III Programming I
Object-Ori Programming with C++
Experience: Frontier / Commonwealth Telephone Enterprises / Convergys / Alltel Computer Operator IT / Computer Operator II
April 2001 to September 2007
Monitored and maintained workload of batch schedule, run jobs, special requests,conversions and installs so that
applications were ready for client use the following morning
Assisted with scheduling of jobs and job flow based on time, impact and availability of systems
Resolved job abends and advised appropriate teams/contacts of problems
Worked with programmers setting up JCL in jobs and procs for reruns and restarts of job abends
Monitored hardware such as IBM servers and Xerox printers
Answered Help Desk calls after hours and resolved user issues
Entered and resolved trouble tickets via Heat and Remedy
Assisted with and attended disaster recovery projects, special projects, and bi-weekly meetings
Sole responsible operator of by-weekly mainframe IPL’s
Assisted with inventory and purchases within the Operations department
Printed customer phone bills on Xerox printers
Printed and distributed reports and special forms on Xerox printers
Created and updated documentation throughout the Operations department using Word and Excel
Tape management of VTS, 3480 and 3490’s carts in a 10,000 cart library
Daily/Weekly tape backup rotation of numerous servers including NT, Passport, and SUN
Peripheral Operator
October 1999 to April 2001
Printed phone bills on Xerox printers
Printed and distributed reports and special forms
Assisted with and transported tapes to the off-site tape management location
Acted as Backup to Computer Operator, Inserter Operator and Balance Control.
I/O Balance Control
November 1998 to October 1999
Balanced and logged billings, tolls and ratings
Distributed reports
Inserter Operator
July 1996 to November 1998
Operated mailing inserter for the distribution of customer phone bills
Sorted customer phone bills by zip code for discounted postage
Skills: Knowledge of Z/OS mainframe, MVS, TSO, ISPF, JCL, Windows, Heat, Remedy, GECS, Novell, Lotus Notes, MS Office including Outlook, Exchange, and IE. Proficient with MS Word and Excel
References: Available upon request
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