Customer Service Sales

PORCHIA WILSON

**** ********* ****** ~ Philadelphia, Pa 19139

215-***-**** **********@*****.***

Proficient, goal-oriented, and achievement-driven college graduate interested in obtaining a challenging position with a reputable company that will help me to utilize my skills.

SUMMARY OF QUALIFICATIONS

• Extensive Knowledge of the sciences with special interest in Microbiology, Chemistry, Pathology, Embalming, and Health Education

• Superior knowledge of Human Anatomy, First Aid and CPR, and Bereavement and Grief Counseling.

• Sufficient knowledge of Medical Terminology

• Laboratory Experience with a concentration in research, handling of specimens, preparing slides and cultures, etc.

• Superlative three-year background successfully providing customer service in an office setting.

• Senior Sales Associate specializing in the selling of merchandise and product promotion.

• Bachelor’s Degree in Health Science

• Associates degree in Occupational Services

• Exceptional computer literacy ~ proficiency with Microsoft Word, Microsoft Excel, Power Point and Internet

• Excellent organizational and record keeping skills.

• Superb administrative abilities consisting of Typing, Filing, Answering Phones, Receiving and Delivering messages, and Imputing Information.

• Dynamic disposition with the ability to lead others, gain and obtain interpersonal relationships, and communicate efficiently and effectively.

• Competent to work well with a team by understanding the needs of my peers and my superiors.

• Reliable with the persistence and ability to learn and grow and adapt to new or improved situations.

• Able to record details.

• Ability to learn new computer systems (IDX, EPIC, etc.)

WORK HISTORY

Susquehanna Bank, Philadelphia, Pa July 19th 2010-Present

Customer Service Representative

• Provided distinguished customer service by answering or referring customers financial questions to the correct supervisory staff

• Provided exceptional administrative services ( typing, filing answering phones, etc.)

• Exceptional computer literacy ~ proficiency with Microsoft Word, Microsoft Excel, Power Point and Internet

• Promptly processed customer deposits

• Assisted in account openings

• Maintained and balanced an accurate cash drawer

Macy’s Department Store, King of Prussia, Pa April 2008-July 15, 2010

Senior Sales Associate, INC Sales Specialist, Service Mentor

• Appointed Lead Sales Associate of Men’s INC Department for maintaining extreme selling goals.

• Developed product knowledge through promoting merchandise and participating in fund-raisers.

• Obtained leadership and management skills by mentoring new hires.

Chapman Nissan, Philadelphia, Pa March 19, 2007-August 21, 2007

Receptionist

• Handled customer concerns and issues while providing outstanding services.

• Assisted Car Sales Associates in obtaining and completing sales.

• Maintained the accuracy of available monies, collected money and handled currency properly.

• Exceptional computer literacy ~ proficiency with Microsoft Word, Microsoft Excel, Power Point and Internet

• Provided exceptional administrative services ( typing, filing answering phones, etc.)

EDUCATION

American Academy McAllister Institute

Of Funeral Services, New York, NY September 8, 2008-August 12, 2011

Obtained A.A.: August 12th 2011

Major of Interest: Funeral Directing

Pittsburgh Institute of Mortuary Science

Pittsburgh, Pa January 2007-December 2007

Lincoln University, Lincoln University, Pa August 2002- December 2006

Obtained B.S. December 15th 2008

Major of Interest: Health Science

ACCOLADES/ACHIEVEMENTS

• Awarded on numerous occasions for outstanding customer service

• Member of National Funeral Directors & Morticians Association, INC

• Member of the Big Brother Big Sister’s of America Program

REFERENCES

Available upon request

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