Sales Customer Service
Resume:
George Lee
Los Angeles, CA ****6
Summary Seasoned administrative professional with an extensive background in office administration, customer service, and IT support. Exceptional troubleshooting and multi-tasking abilities, frequently cited for performance above and beyond required duties.
Office Management Qualifications Over thirteen years of administrative support experience, with a strong emphasis toward problem solving, and sales support.
Superior telephone skills in a multi-line environment, with a high emphasis in customer service and technical support.
An excellent ability to prioritize tasks, multi-task, and self-direct projects to meet deadlines and shifting management goals.
Strong problem solving skills, and with the ability to train others.
Equally high performance in both self-managed and team environments.
Extensive experience with MS Word, Excel, PowerPoint and Outlook.
Career Highlights In the Section Management Assistant position, trained other administrative support personnel and new employees on the effective and efficient use of office equipment and machines.
Awarded over 10 citations for problem solving, assuming additional duties, and innovative thinking.
Created an internal database that logged retail customer issues, and a system to increase resolution time for those issues with the field sales force.
Created and managed the office records retention system, which increased records accessibility.
Led workshops on records retention compliance and worked with the legal department on all information retrieval needs.
Promoted to one of five national administrative support leads, with responsibilities for supporting three other Section Management Assistants in the Seattle, Denver, and the Northern California sales offices.
Recognized as the “go-to” person for maintaining office equipment and machinery, and for troubleshooting issues either with the vendor or with the national help desk.
Recognized as the “go-to” person for troubleshooting technical & promotional issues, and the supply of point of sale items for Southern California field operations.
Professional Experience
Section Management Assistant Altria Group Distribution Company 1997 – 2012
Duties and Responsibilities
Furnish administrative and retail sales support to the Southern California field sales force retail and wholesale operations. Responsibilities include:
Sales Force Support
Created invoice lists, shipping and financial receipts each month for distribution to wholesale and retail customers.
Created wholesale orders for product, scheduled product deliveries to wholesale customers, tracked PO#s, researched delivery issues and verified deliveries on a monthly basis.
Worked under fluid deadlines each month for the execution of promotions and product delivery.
Generated monthly mass mailings to update retail customers about current promotions, policy changes, and product availability.
Managed the retail promotional process for the Southern California sales force
Section Management Assistant Altria Group Distribution Company 1997 – 2012
Duties and Responsibilities – Continued
Liaison to wholesale account customers, providing monthly reports, customer service calls, and account monitoring for 12 individual accounts.
Inspected monthly sales requirements to ensure the proper usage of promotional allocations; produced reports and alerts for field sales.
Researched issues in the area of promotional sales for wholesale account managers, field sales people, and retail customers.
Supply Manager for point of sale items for the Southern California sales force, managing allocations and special requests from the field.
Western Regional point person for all issues involving promotions. Supported the Los Angeles office, and fielded questions from the Denver, San Francisco, and Seattle offices. Assumed the promotional duties for employees in those offices during their absences, vacations and leaves.
Office Management Support
Business records retention manager, responsible for the archiving of business and legal records for the Southern California sales force.
Informational resource for Excel, Word, Outlook and PowerPoint for section personnel as well as the field sales force.
Maintained office machinery, copiers, faxes, becoming the point person to trouble shoot any issues either with the vendor or with the national help desk. Trained new employees on office machine operations. Provided technical support for office and field sales personnel, troubleshooting hardware, office machine, and software issues on a daily basis. Also provided administrative support by answering telephones and coordinating meetings.
Maintained records retention for the Southern California field sales force, insuring compliance to all legal and business hold protocols, as well as records retrieval as requested
Published monthly reports that were distributed to field personnel for the section.
Worked with vendors to procure equipment, supplies and refreshments. Kept monthly inventories, and budgets of purchases for inspection.
IT Coordinator/Administrative Support American Dental Resources 1996 – 1997
Duties and Responsibilities
Supported the sales and management personnel in daily operations, created all workshop, sales presentation, and customer information materials for the sales staff.
Installed and maintained the local area network, trained new employees in applications and researched and troubleshot client technical issues.
Arranged sales meetings, travel itineraries, staff meetings and proof read office communications, promotional materials, and financial projections for the Executive manager.
Education Business Administration with an emphasis in Marketing 1984 – 1989
California State University Los Angeles, CA
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