Customer Service Quality

Mary Rodriguez

San Jose CA C 408-***-**** ****************@*****.***

http://www.linkedin.com/in/mrodriguez8

Document Control Specialist

SUMMARY: Qualifications and Accomplishments:

An adaptable and diligent Document Control Support Quality System Professional with over 10 year’s experience in a technical environment. Increased customer satisfaction by reducing the customer specification review cycle-time. Transitioned the 6 month rolling cycle time for specification review from period to quarterly to reduce time and increase efficiency.

Reputation built on integrity and excellent support and follow through with attention to detail and commitment. Possess strong analytical and organizational skills.

WORK EXPERIENCE: Fairchild Semiconductor, San Jose, CA 1995-2012

Document Control Support Corporate Quality Systems

•Supported all Product lines, Product Engineers, Field App Engineers, Sales and Marketing.

•Reviewed all incoming customer product specifications for the corporation ensuring compliance, track, summarize results, customer response.

•Maintained metrics for the corporate document review process.

•Updates logs, databases and maintains files of engineering and customer drawings.

•Performed Product Item Maintenance and data entries in PeopleSoft.

•Managed Product Documentation Engineering Change Orders in an Electronic Document Managing System, ensuring accuracy and integrity of data, route through the factories for approval, track, and send release notifications.

•Accurately interprets assembly drawings, schematics, datasheets, specification charts, worksheets, work instructions and procedures.

•Type’s process and status reports, assigns and monitors document numbers and reviews documents for accuracy and completeness...

•Participated in Quality internal audits for Commercial and Automotive product specification review process based on ISO-9000 and TS-16949 standards.

•Maintained control of corporate quality records, processes and procedures. Ensured accuracy and integrity of data maintained in the document control database.

•Analyzed processes for continuous improvement.

Education & Professional Development:

Diploma Andrew Hill High School, San Jose CA

Introduction to Semiconductor Processing, National Semiconductor, San Jose CA

Built in Quality Training, Fairchild Semiconductor San Jose CA

Business Writing for Communication, Work2future, San Jose, CA 2012

Emotional Intelligence, MS Basic Power Point 2007 Work2future, San Jose, CA 2012

Supreme Customer Service, Work2future, San Jose, CA 2012

Outlook, MS Publisher, Work2future, San Jose, CA 2012

Computer Skills:

MS Word, MS Excel, Metric Stream, Lotus Notes, PeopleSoft, Google Docs, Documentum (Electronic Document Managing System), IDMS (Integrated Data Management System)

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