Quality Control Customer Service

John A. Battle

*********@*****.***

** **** ***** ***** *****: 301-***-****)

Montross, Virginia, 22520 Cell: 804-***-****)

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Qualifications Summary

Seasoned transportation contractor with 15 years experience in the household goods moving industry, Positions have included: Operation Manager, Driver Recruiter and Local and Long Distance Dispatcher.

Skills Profile

Warehouse Supervisor Customer Service Representative Fleet Maintenance

Local Operations Management Quality Control Representative Owner/Operator Property Contractor Long Distance Load Planner Driver Recruiting

Accomplishments

Operations Management

• Managed local operations in Springfield, VA. (10 contractors 10 employees) successfully coordinating household moves dealing with cash on deliveries, Military, National Accounts and Commercial Accounts

• Conducted daily inspection reports on local equipment used at facility (trucks, vans, forklifts)

• Evaluate cost efficiency and reported to General Manager

• Oversee daily dispatch assignments

LTL Load Planner

• Dispatched continental and regional fleet with United Van Lines Inc

• Compiled data with multiple agents ensuring contractor provides quality and timely performance

• Monitor and report contractor compliance on DOT and Safety regulations

Dedicated Military Over The Road Driver

• Packed, loaded and unloaded personal property household goods to member’s satisfaction

• Provided third party services (pool tables, pianos and crating)

• Operated on continental fleet following Federal, State and Local Department Of Transportation rules and regulations

Quality Control Representative

• Assessed quality and compliance of union crews, contractors and OTR drivers on job sites

• Scheduled surveys with clients to review company’s overall performance

• Trained local operations crews on efficiency, effectiveness and quality moving procedures

Work History

Truck Driver/ Owner Operator 2003 to 2009

Truck Driver/Owner Operator

United Van Lines, B. Von Paris, Inc. 2000 to 2003

Operations Manager

United Van Lines, Security Storage, Inc. 1997 to 2000

Dispatcher/Quality Control Assistant

Professional Achievements

Drivers Low Claims Awards

Elite Fleet Driver

“References available upon request”

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