Legal Support

Dutchess Smith-Wilson

**** *. ******* ***.

Glendale, Arizona 85302

623-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a position in the legal arena where my skills, talents and education can be utilized in an environment conducive to client and administrative satisfaction

EDUCATION:

 Degree -A.A.S. Paralegal (A.B.A. Approved) Everest College

7/2006 Phoenix, AZ

 Diploma South Mountain High

Phoenix, AZ

EXPERIENCE:

• Typed correspondence using Microsoft Office Software

• Answered docket calls using multi-line phone system

• Prepared unemployment appeals hearing notices for Administrative Law Judges

• Scheduled unemployment appeals hearings for Administrative Law Judges

• Faxed requests for interpreters to assist in hearings

• Verified billing for interpreter service

• Assisted the public in filing UPL complaints with the State Bar of Arizona

• Researched State Bar to verify validity of lawyer licensing in the State of Arizona

• Communicated with other State agencies to verify residency of respondents for Arizona Department of Child Support Enforcement

• Faxed requests for case closures for the Arizona Department of Child Support Enforcement

• Typed messages verbatim to customers verbal /numerical pagers, including doctors, lawyers, other professionals and the general public

SKILLS:

-Typing 55+ wpm -Conflict Resolution

-Customer Service -Self Motivated

-Multi-tasked -Dependable

-Windows -Detail-oriented

-Internet -Team Player

-Call Center Inbound

-Data Entry

-MS Office (Word, Excel, PowerPoint, Access)

-MS Outlook Express

EMPLOYMENT HISTORY:

Legal Secretary I Office of Appeals (State of Arizona)

9/2007-7/2008 Phoenix, AZ

Legal Support Assistant Contract

4/2006-6/2007 Phoenix, AZ

Student/ Household Manager Self Employed

5/1999-4/2006 Phoenix, AZ

File Clerk Arizona State Clerical Pool

2/1998-5/1999 Phoenix, AZ

Call Center Receptionist Map Mobile Communications

4/1997-1/1998 Phoenix, AZ

ACCOMPLISHMENTS:

-Met companies performance goals in call center environment

-Successfully completed and met deadline for interstate closure project for the

-Arizona Department of Child Support Enforcement

-“Pride On The Spot” Award

-Successfully completed all mandatory new hire classes with the State of Arizona

REFERENCES: Available upon Request

Contact this candidate