Customer Service, Hospitality Specialist, Front Desk Manager
Resume:
Objective
Escrow Assistant position allowing for parlay of demonstrated organization, customer/guest service, computer and communication skills proven by 8 years of successful, business and customer relations.
Profile
Highly motivated, personable business professional with desire to prove and challenge myself with a new career path. A successful 8-year track of customer relations in varied job settings and tactful with professionals and non-professionals at all levels. Accustomed to handling large responsibilities. Flexible and versatile – able to maintain a light sense of humor as well as a strong focus under pressure. Able to multitask while remaining professional, poised, and competent with demonstrated ability to easily thrive in fast paced environments. Excellent team-building skills. Talent in MS Office Applications (Word, Excel, PowerPoint), as well as Internet savvy. Dedicated to ensuring a high level of customer service at all times and exceptional interpersonal skills with an aptitude for building rapport with a diverse range of people.
Skills Summary
Task Oriented
Report Preparation
Written Correspondence
General Office Skills
Superior Organization Computer Savvy
Customer Service
Time Management
Numeracy
Attention to Detail Self Motivation
Positive Attitude
Front-Office Operations
Professional Presentations
Problem Solving
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Rapidly learn and master varied computer programs; excelled quickly at job specific applications such as ReserveInteract and PuppyTracker.
Make copies and print documents pertaining to and consisting of ;
o Proper documentation of care of animals
Florida Health Certificates
Animal Vaccines
Feeding Chart
Medication Chart
o New owner packets for puppies that get adopted
o Updated wine, beer, and cocktail lists
Use varied Microsoft products in a higher education level such as;
o Microsoft Outlook -to author and respond to emails as pertaining to school and professional queues
o Microsoft PowerPoint- make polished and professional projects
o Microsoft Word- an extensive amount of research papers and other various documents
CUSTOMER SERVICE & PROBLEM SOLVING
Oversee front-desk operations and provide impeccable customer service:
o Answer phones with a “smile on my face”, picking up in a timely manner
o Take reservations, making sure to gather as many details as possible about the occasion, to aid in the proper execution of the “Perfect Night Out”
o Professionally and properably answer questions and concerns a guest may have about our product and business, as well as directing calls to the proper authority if need be.
o Seat guests in a timely fashion and upbeat manner, thinking ahead to assure all reservations will have a proper table and all servers will be sat accordingly as to not over burden them, assuring all guests will be exceptionally taken care of.
RESPONIBILITY & SELF MANAGEMENT
Responsible for the lives of various animals including; puppies, kittens, birds, reptiles, hamsters and other various small animals.
o Regulated daily feedings in morning and evening, making sure all puppies especially toy and small breeds eat, to avoid Hypoglycemia and malnutrition.
o Administer medicines and vaccines properly and as needed
o Use keen eye to detect and treat ailments before they can develop into something serious.
o Make decision to remove an animal from the sales floor if necessary and treat ailment effectively.
o Work closely with the vet to administer health certificates and proper vaccines.
o Order vaccines and medications as well as other product pertaining to the proper care of the animals
Accepting deliveries, writing checks, checking invoices, and unpacking inventory accordingly.
Responsible for over $25,000 worth of product; consisting of upwards of 1,000 bottles of wine as well as a few hundred bottles of liquor and beer.
Anticipating the needs of the upcoming weeks, using business experience to order what we will need while keeping control of inventory costs.
Responsible for picking up shifts that others cannot work, currently working at least 6 days a week.
Make sure others around me follow the correct procedures to ensure optimum level of efficiency and care.
CLEANLINESS & MANUAL LABOR
Maintain the kennel area by doing dishes, laundry, sweeping, mopping, wiping windows every few hours, and sanitizing/soaking all toys and mats for preventative matters.
Keeping back bar area exceptionally clean and free of grime, making sure to break everything down properly, sweeping and mopping floors, covering all liquor bottles, “burning” ice at the end of the shift, throwing away the days garnishes, pumping all wines, rolling up mats, cleaning out ash trays, and disinfecting all surfaces.
DETAIL MASTERY & ORGANIZATION
When product lists or menus change, responsible for re-organizing the 850+ bottle “Red Wine Room” using Excel and/or Word to make a corresponding organizational chart. Then use these charts to update our online inventory control spreadsheets.
Must also organize and make corresponding charts as above but for other storage areas such as; the smaller “White Wine Room”, the expansive liquor closet, the beer storage, and also includes all 4 coolers behind front bar area.
Labeling all open products and making sure to discard product before the date labeled so guest gets only the best product available.
Keeping the front desk and all items/products behind it organized and appealing to the eye, as well as maintaining the storage closet behind the front desk, paying close detail to keeping things easy to find and uncluttered.
Filing and organizing a great deal of paperwork properly and effectively.
Employment History
PETLAND – Lutz, Fl
Kennel Manager, 2011 to Present
THE MELTING POT – St. Petersburg, Fl
Lead Bartender, 2008 to 2011
THE MELTING POT- St. Petersburg, Fl Hospitality Specialist, 2005 to 2009
WINN-DIXIE- St. Petersburg, Fl Front Desk Cashier, 2004 to 2005
Education
ST. PETERSBURG COLLEGE– St. Petersburg, FL Double Major Associates Degree in Business Administration GPA: 3.45/4.0
Associates Degree in Veterinarian Technology
Expected Graduation Date- December 2013
BOCA CIEGA HIGH SCHOOL – Gulfport, FL
High School Diploma- Medical Magnet Program Graduate, 2007 GPA: 3.9/4.0 Summa Cum Laude, Top 15% of Graduating Class
References___________________________________________________________________________
DEAN COUCHEY- Home- 518-***-****, Office- 303-***-****
Executive Chef, University of Colorado at Boulder
Friend/Mentor of 3 years
ANDRE COCHRELL- 727-***-****
Conifer Health Solutions
Coworker/Friend of 3 years
MEGHAN STEVENS- 727-***-****
1st Grade Teacher, Pinellas County Schools- Blanton Elementary
Friend/Coworker of 6 years
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