Customer Service Representative

Charlotte, NC•704-***-****•************@*******.***

Shera M. Hubert

Objective

To be employed by a growing business that will benefit from my route driving experience as well as customer service.

Experience

03/2005-Current Charlotte Mecklenburg Schools Charlotte, NC

Bus Driver

Transport children to and from school in a safe and timely manner.

Perform daily pre and post trips on vehicle to insure that it is safe to operate.

Responsible for maintaining open line of communication with school administrative staff, parents, and my lead driver, and or supervisor.

09/2011-12/2011 Volt Agency/FedEx Charlotte, NC

Temporary Package Delivery Driver

Deliver packages to home and businesses

Load packages onto box trucks

Use scanner to track packages

06/2008-02/2009 Iqor Charlotte, NC

Customer Service Representative

Handled customer inquiries, complaints, billing questions and payment/service requests in a high volume call center environment.

Handle challenging situations professionally and calmly.

Became the “go-to” person for new agents and particularly challenging calls as one of the company’s mentor of both new and established employees.

Education

06/2010-Current University of Phoenix AxiaCampus

AS-IT/Web Design

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