Analyst/Help Desk/QA/user support

********@*****.***

http://www.linkedin.com/in/alkarman

CAREER GOAL

Looking for a long-term or full-time opportunity that will allow me to utilize my varied skill sets, which include project management, software quality control. software development, hardware configuration, user support, system and business process analysis.

TECHNICAL SKILLS

HARDWARE: Windows Servers, HP, VAX Alpha (OpenVMS), IBM PC

SOFTWARE: SQL, Unix/Linux, COBOL, Cognos Powerhouse, HP systems, Microsoft Office, TechExcel Devtrack,

Talisma, ReadSoft INVOICES, EDI, Veritas NetBackup, FTP

PROFESSIONAL EXPERIENCE

VALTECH, Naperville IL

June 2011-August 2011

Analyst/Consultant

• Operational support analyst for Alcatel-Lucent 24/7 global data center.

• Supported data storage and recovery of over 10 terabytes of data utilizing Veritas NetBackup.

• Provided support for off-shore business units.

• Instrumental in making improvements to process flows.

• Successfully executed defined disaster recovery events.

FIXIT COMPUTER SERVICES, Naperville IL

December 2010-current

Owner

• Home-based enterprise providing premier on-site PC and Apple attitude adjustments for individual users

and small businesses.

• Implemented off-site backup and D/R for local businesses.

• Enterprise software implementation for automotive services client, providing time savings to create

additional billable hours.

• Made improvements to existing Windows based servers and networks that enabled my client to forego an

expensive hardware upgrade.

• Designed and implemented company website (http://letfixithelp.webs.com).

HIGHMARK BLUE CROSS BLUE SHIELD, Pittsburgh PA

July 2010-September 2010

Consultant

• Migration of 3rd party employee benefits administration application to corporate in-house environment.

• Developed code for real-time data transmission and validation.

• Quality control team lead for cross-systems data exchange.

• Created fault-tolerant data extract using Cognos Powerhouse and FTP with mobile out-calling.

NAPERVILLEWORKS, Naperville IL

May 2010-current

Volunteer Webmaster

• Published website for non-profit organization dedicated to expanding employment opportunities for the

developmentally disabled

(http://napervilleworks.webs.com).

• Working with group members, gathered requirements, developed and managed content and created

wireframes of proposed layout.

LIA SOPHIA, Wood Dale IL

June 2002-April 2008

Analyst

• Collaborated on multi-year project for a hosted web order entry, shipping, billing and sales reporting

application.

• Provided level 1 and level 2 supports for over 20,000 field representatives.

• Identified dependencies, assumptions and prerequisites with lead users for inclusion in project

documents.

• Project lead for secure online credit card processing. Worked with Chase Paymentech and web

developers creating activity triggers using transaction return codes. Deployment significantly

decreased activity related to non-approved transactions.

• Partnered with developers on extensive QA/QC initiative to provide robust testing environment,

dramatically limiting QA cycles.

• Project team member automating real-time promotional and seasonal price changes to replace manual

system, streamlining product

pricing adjustments.

• Implemented online drill-down sales reports allowing real-time views of business activities.

• Consulted on project to design, test and deploy customized online store. Guests unable to attend live

product demonstrations were able to create and track their own orders providing for higher show sales.

• Performed telecom expense review, resulting in annual savings in excess of 40% achieved by migrating

to VOIP phone service and dedicated T1 data service.

MINGLEWOOD CONSULTING SERVICES, Naperville IL

August 1997-January 2002

Consultant

As a consultant was involved in a series of long term projects for various clients including:

US FREIGHTWAYS/USF Worldwide, Chicago IL

• Level 1 and level 2 support resource on WMS application for procurement and receiving, QC inspection,

customs clearance and freight forwarding logistics services for international oil and mining clients.

• Configured and deployed ODBC web access to real-time legacy shipping data.

• Solicited input for systems modifications, working closely with stakeholders adhering to defined

scope.

• Documented operations and disaster recovery processes.

ADMINISTRATIVE MANAGEMENT GROUP, Arlington Heights IL

• Data center manager and analyst for benefits administration organization using custom application.

• Gathered requirements for system enhancement project for scheduled upgrades to existing systems.

• Provided as-needed analysis and development resources.

• Planned and executed upgrades to existing hardware and software environment with minimal system down-

time.

• Created and administered Q/A testing for all application modifications.

MAGINNIS AND ASSOCIATES, Chicago IL

• Provided application and operational support for insurance brokerage system marketing to healthcare

professionals.

• Identified required system enhancements to support marketing of new financial products.

HARRIS BANK, Chicago IL

• Processed client tapes for input to investment management application.

• Identified and resolved obsolete requirements and dependencies.

• Created new spec document for tape creation, decreasing process turn-around time.

CITY OF CHICAGO DEPARTMENT OF REVENUE, Chicago IL

• Analyst and developer on project to consolidate multiple stand-alone revenue collection applications

to create a common data repository.

• Identified business practices for inclusion in new system design.

• With agency user groups identified opportunities for enhanced customer experience.

Prior to 1997, I held positions of increasing responsibility in information technology as a programmer, analyst and Operations manager.

EDUCATION

Bachelor of Arts

State University of New York at Buffalo, Buffalo, NY

Diploma Program in Computer Technology

New York University, New York, NY

Contact this candidate