Computer Operator, Data Center Support, Helpdesk
Resume:
Howard S. Brown
Dacula, GA. 30019
*********@*****.***
PROFESSIONAL CAPABILITIES SUMMARY
•Over ten years experience in Computer\Helpdesk Operations at all levels of the profession, including team environments, working independently, and large scale Data Centers and small to medium- sized shops.
•The majority of my experience is with the IBM AS400 system in industries such as Retail, Healthcare, Finance, and local government.
•Developing documentation for routine procedures, as well as new jobs, and assisting Developers with Projects.
•Performing restores, backups, media duplication, and IPL’s within system parameters.
•Ability to communicate technical data processing information effectively verbally and in writing.
•Knowledge of AS\400 Job Control Language, and basic OS command language.
•Knowledge of computer consoles operations and peripherals.
•Conducted training for lower level operators as well as new hires.
•Knowledge of Helpdesk Support Software such as Remedy, Support Magic and BMC Service Desk.
•Experience troubleshooting desktop connectivity and printer issues.
EDUCATION\ PROFESSIONAL DEVELOPMENT
Tesst College of Technology – Towson, Maryland
Network + course –April 2004
Coppin State College - Baltimore, Maryland
Undergraduate studies – Sociology-1994
Catonsville Community College-Catonsville, Maryland
Business and MIS courses-1989
PROFESSIONAL WORK EXPERIENCE
Helpdesk\Production Operations, Athens Regional Medical Center 01/2011-04/2011
•Monitoring Hospital’s AS400 (Iseries) system, responding to error messages and notifying technical support for anomalies.
•Helpdesk support duties such as documenting, resolving and escalating helpdesk inquiries.
•Minor troubleshooting of PC, printer, application and connectivity problems.
•Preparation, execution and storage of backup media.
Computer Operations Technician, Bank of America 9/2009-12/2010
•Monitoring application, event consoles and physical systems with the Data Center.
•Following and executing established procedures for batch job creation.
•First point of contact for all IT-related issues for Lockbox.
•Managing and tracking of media according to bank and customer guidelines.
•Executing and monitoring the daily backups.
•Creation and delivery of customer outputs (transmissions).
Computer Operator, Northeast Georgia Health System 11/2008-03/2009
•Monitoring hospital interfaces, mainframe computer and Server operations to ensure
the systems are available to users.
•After-hours helpdesk support duties which include documenting, resolving and tracking inquiries in Service Desk Enterprise software.
•Executing batch processes and running the daily processes.
•Resolving and escalating job errors to programmers/analysts.
Computer Operator\Helpdesk, Sinai Hospital 11/2005-07/2008
•Monitoring the Hospital’s Servers, IBM mainframe systems, interfaces and notifying technical support of any anomalies.
•Helpdesk support duties such as documenting, resolving and escalating helpdesk inquiries.
•Performed after-hours PC and printer troubleshooting and repair.
•Preparation of backup media and offsite retention.
•Resolving and escalating job errors to programmers/analysts.
•Printing and distributing reports, checks and special forms.
Senior Computer Operator, American Home Mortgage 10/2000 – 06/2005
•Scheduling and production control of batch jobs. Responding to and correcting job errors.
•FTP’s from host to remote systems and EDI transactions.
•Preparation of media for backups and offsite retention.
•Documenting, resolving and escalating helpdesk inquiries.
•Creating and updating documentation for various jobs that process within the monthly cycle.
•Maintaining logs of production runs, operations failure and overall monitoring of the Data Center.
Computer Operator, Apex Systems (World Duty Free) 05/1999-10/2000
•Execution of daily polling process that generated final sales figures for the previous day.
•Responding to and resolving end user‘s AS400 connection and printer problems.
•Creating user profiles, assigning and resetting user id’s and passwords.
•Performing system backups as scheduled.
Senior Computer Operator, CSI Engineering, (Workman’s Compensation Commission) 03/1998-05/1999
•Documenting, reporting and resolving all hardware and software related problems for the Commission.
•Transfer of data from remote systems to host systems.
•Maintained and updated system recovery procedures for IBM AS400 and RISC 6000 systems.
•Provided printing, decollating and bursting of special forms, such as checks, W2’s, etc.
•Preparation of daily and full system backup tapes.
•Responding to batch job errors.
Senior Computer Operator, Spectera Health Services 02/1995-02/1998
•Documenting and reporting all systems related problems for home offices and remote sites.
•Liaison between manager and technical support.
•Maintained the inventory of the systems department by ordering supplies for each staff member.
•Preparation of tapes for daily backup and offsite pickup.
•Scheduling of daily, weekly and monthly batch jobs.
•Provided overall monitoring of the computer system.
Junior Computer Operator, Medical Management Sciences 11/1992-02/1995
•Running the daily, weekly, midmonth and monthly processes for six systems.
•Printing and distributing HCFA forms.
•Notifying manager and technical support about system problems.
•Scheduling the printing and delivery of printed material for each department.
•Running reel to reel system filesave.
Technical Skill Sets
•IBM AS400
•VSE
•RISC6000
•Veritas Tape Backup
•TIVOLI TMS
•HP OpenView
•Citrix Remote
•Dameware
•Remedy Helpdesk
•Support Magic
•Win98, 2K, XP
•Active Directory
•MS Office
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