Customer Service Human Resources

ASHTON BRUMFIELD

***** ***** **. **********, ** *0465 985-***-**** ****************@*****.***

SKILLS AND QUALIFICATIONS

Excellent Interpersonal Skills

Excellent Communication Skills

Honesty and Accuracy

Dependable

Excellent Customer Service Skills

Employee Relations

Problem-solving and decision-making skills

Work well in a team environment

Detail Oriented

Recruitment & Retention

Orientation & On-Boarding

Training and Development

PROFESSIONAL EXPERIENCE

NORTH LAKE SUPPORTS AND SERVICES CENTER Hammond, LA

HR Analyst C, 2006 to Present

Fulfill a broad range of HR functions, including organizational management within the ISIS HR system, recruiting and training employees and managing HR records. Utilize interpersonal and communication skills to relate and fulfill employees’ needs.

Key Responsibilities:

Create, revise, and update job descriptions across all departments for 800+ employees according to state guidelines. “Shadow” and interview employees to construct an accurate picture of the duties and skills required for each position.

Structure and implement programs and policies in the areas of training, compensation structures, incentives and new-employee orientation.

Process and reconcile numerous statistical reports related to agency turnover, overtime, and recruitment and retention.

Implement recruitment and retention efforts working with each department to ensure vacancies are filled in a timely manner.

Conduct training courses for employees ensuring their familiarity with policies and procedures both Statewide and Facility Based.

Accepted, screened, and verified applications for potential employees.

Oversaw advertisement division. Created creative and cost-effective advertisement through various channels.

FIRST GUARANTY BANK, Kentwood, LA

Teller, 2004 to 2006

Fulfill a broad range of banking functions. Worked in busy bank branch office serving a diverse customer population.

Key Responsibilities:

Provide exceptional customer service to banking consumers at all times.

Frontline teller providing banking transactions for bank customers.

Cash checks, process account deposits and withdrawals, accept loan payments.

Balance teller drawer for cash receipts and other transactions.

Identify sales opportunities, referring bank customers for additional bank services as appropriate.

EDUCATION

UNIVERSITY OF PHOENIX Phoenix, AR (Online Campus)

Masters of Business Administration (MBA), 2010

SOUTHEASTERN LOUISIANA UNIVERSITY-Hammond, LA

Bachelor of Arts (BA) in Business Management, Human Resources Concentration, 2006

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