Manager Customer Service

LORRAINE WICKWIRE

***** *.*. **** *****

Davie, Fl. 33325

***-***-******** *****

SUMMARY OF QUALIFICATIONS

Extensive experience in office management / commercial credit and collections.

Six years Director of Credit

Supervised Lock Box A/R Applications, Credit Cards, Collections, EFT & ACH Transactions

Established Credit Limits for new and existing accounts

Set up and maintained customer master records

Prepared and track monthly DSO

Prepared Quarterly and Year End A/R Reserve Analysis

Balanced A/R and various GL Accounts

Prepared Monthly Ineligible Bank Reports

Authorized A/R adjustments and write-offs

Served on Credit Committee

Ability to work well with others, in both supervisory and support staff roles.

PROFESSIONAL EXPERIENCE

Director of Credit

Established credit limits and special terms and setting up new accounts. Followed up with outside collection agencies and attorneys. Authorized credits/ refunds. Supervised daily deposits, cash applications, credit card, and ACH and EFT transactions. Worked with outside leasing organization regarding billing, collections, and buyout options. Involved in updating outside sales representatives on weekly basis of account status. Revised and updated collection efforts, reduced outstanding receivable over 60 days by 75 % - 90 %. Responsible for decrease in DSO from 55 to 27 days. Created programs to assist in researching short payments along with misapplied cash applications to expedite collection efforts. Prepared monthly financial reports that included Monthly Ineligibles, DSO, A/R reserves analysis for parent company and subsidiaries. Reconciled sub-ledger to and

other clearing accounts to the GL. Submitted online government invoices. Responsible for hiring/firing and training of new personnel. Worked with and Implemented DNBi Ram Program to become more SOX compliant. Promoted from credit manager.

General Manager / Office Manager / Production Manager

Exercised total supervisory responsibility for all employees in the area of production, purchasing, shipping, customer service, billing, credit and collections. Employment procedures, reviews, training and procurement planning. Scheduled and organized daily routines for personnel and machinery. Maintained computerprograms and communication systems. Hire/terminate.

EMPLOYMENT HISTORY

2001- Director of Credit & Collections, Streicher Mobile Fueling Ft. Lauderdale, FL

2000-2001 Office Manager/Collection Mgr., Downey Glass Ind. Pompano Bch, FL

1992-2000 General Manager/ Amcoa Glass Co. Miami, FL

1990-1992 Credit / Collections Manager, DeBra Turf Sunrise, FL

1989-1990 Independent, Credit / Collection Advisor Davie, FL

1985-1988 Office / Production / Credit Manager/ Amcoa Glass Co. Miami, FL

1983-1985 Credit Manager/ Carriage House Food Dist. Miami, FL

COMPUTER EXPERIENCE

Windows SBT Novell Word Excel D&B RAM DNBi PSS AES PDS Great Plains

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