Customer Service Manager

Derek Roberts

Contact Information

Cellular : 229-***-****

Email : *******.*****.*******@*****.***

Education and Certifications

Bachelor of Business Administration: Finance (3.8 Major GPA) May 2009

Valdosta State University

Bachelor of Business Administration: Accounting (3.8 Major GPA) December 2009

Valdosta State University

Lean Six Sigma Green Belt May 2010

Wiregrass Georgia Technical College

Professional Experience

Platoon Sergeant March 2005 to May 2012 United States Marine Corps (Currently Active Duty Through May 2012)

-Veteran of two deployments as an infantryman, both with direct leadership roles

-Responsible for the training, accountability, tactical development, operational employment, and welfare of over forty infantry Marines

-Was instrumental in the selection of my platoon for a unique mission to the Middle East that included

interaction with numerous US government agencies and foreign organizations (expected return May 2012)

-Recipient of commendations for meritorious service and leadership

Mill and Woodlands Division Accountant November 2009 to May 2011

Packaging Corporation of America

-Conducted financial analysis of management initiatives and presented findings to superiors

-Coordinated with operations, maintenance, and engineering for the preparation of forecasts and the master budget

-Calculated accruals and amortization, journalized transactions, and analyzed automated entries for proper classification of costs as part of month-end closing activities

-Oversaw the audit of supplier and contractor invoices for adherence to negotiated rates and contract terms, requiring significant interaction with vendors, which yielded savings of approximately $100,000

-Computed and analyzed trends in numerous process input and byproduct yields and prepared detailed reports to management of findings

-Prepared property taxes with a large asset base and coordinated with consultants and state government agencies for the exemption of certain assets from taxation

-Supervised and tracked the conduct of the yearly inventory of over 4000 assets with an over $500 million cost basis

Accounting Intern March 2009 to November 2009

Packaging Corporation of America

-Conducted inventory of fixed assets

-Audited vendor invoices for accuracy

-Performed financial analysis and made journal entries as directed

Parts Sales Manager August 2004 to November 2009

AutoZone

-Effectively and efficiently managed the store in the absence of the Store Manager

-Supervised employees in the conduct of inventory, sales, and customer service

-Demonstrated solid sales performance as measured by weekly KPIs

-Trained new and existing employees on company best practices to ensure accomplishment of store goals

Additional Skills and Qualifications

-Prepared to take the Certified Management Accountant exams with an expected June 2012 sitting date

-Strong skills in Microsoft Office with an expert level of proficiency in Microsoft Excel

-Proficient with Lotus Notes

-Computer programming skills in Basic based languages

-Demonstrated ability to lead and inspire others in challenging situations

-Superior quantitative reasoning skills

-Current Department of Defense and NATO Secret Security Clearance

Contact this candidate