IT Support

Objective

To be part of the company, to share the responsibilities for developing, upgrading and enhancing the growth of the company and thereby putting my skills into use in a proper manner as necessitated by the company and to gain valuable experience.

Summary

Information Technology Specialist with more than 4 years of experience associated with Tata Consultancy Services (leading IT infrastructure & BPO Services in Asia). I have spent 3 years as Computer System Specialist / Technical Support. Possesses excellent written and oral communication skills. Duties include adding and remove hardware and software, daily backup of data files and system directories, maintaining customer records. Responsible for running month end processing and reports and performing month end backups. Duties also include: Vendor Management, Training end users to use commercial software such as Microsoft Windows Vista, XP, Windows 98, Microsoft Access,

Technical Skills

Operating Systems: Windows NT/2000/XP, Windows 95/98/ME, MS-DOS

MS Word, Ms Excel, HTML

Extensive knowledge about Active Directory, proxy, firewalls.

Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.

Excellent organizational skills and ability to prioritize workload

Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.

Excellent communication and interpersonal skills

EDUCATION and TRAINING

Masters in Computer Science & Information Technology Applications, Manipal University, 2004

Bachelor of Commerce, MG University, Kottayam, India, 2000

Visa Status

Green Card Holder [Permanent Resident]

Experience Summary

Empyra, USA

March ’08- Till date

IT Consultant – [IT Consulting & Recruiting]

Roles & Responsibilities:

• Drove growth of Information Technology Consulting Practice by developing and maintaining new and existing relationships within various vertical markets including: Government, Workforce Development, Financial Services, Health Care, Automotive, Educational, and Manufacturing

• Led analysis of various marketing strategic initiatives such as Web Manager (content management software) and Enterprise Manager (business process and time and expenses software) including developing marketing plan, segmentation analysis, and qualitative information gathering.

• Analyzed competitors business plans and strategies in Workforce Development and IT consulting marketplace and designed SWOT analysis [Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business ] and segmentation plan

• Reimaged desktop and laptop computers when needed, using Symantec Ghost, on all laptop computers

• Support all IT infrastructure related calls

• Provide onsite and on-call Support

• Support client Operating System

• Support mailing application clients

• Resolution of printing & connectivity problems

• Antivirus installation and updation

Tata Consultancy Services, Bangalore, India

June’06- August’07

IT Support Specialist Project: TataSky DTH [Combined project of Sky Broadcasting, UK & Tata Group]

Roles & Responsibilities:

Assisted in trouble shooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.

Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.

Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc

User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.

• Provide IT support for more than 100 users in one office location

• Support desktops and laptops running Windows XP and Vista

• Assisted on-site visits and hardware troubleshooting and local system upgrades.

• Support all IT infrastructure related calls

• Experienced with a variety of IBM/Lenovo, HP, DELL, ACER desktops, laptops, printers and scanners

• Communicate user contact details to Helpdesk after installing

User desktop/laptop

• Manage effectively and efficiently the day to day network operations of LAN/WAN.

• Provide onsite and on-call Support

• Support client Operating System

• Support Standard Office Automation packages and TCS applications

• Support mailing application clients

• Resolution of printing & connectivity problems

• Reimaged desktop and laptop computers when needed, using Symantec Ghost, on all laptop computers

• Check and update Remedy calls

• Trouble shooting of OS, Applications and Hardware related problems

• Installing/Configuring/Trouble shooting of operating systems like Windows XP Professional, Office automation products (MS-office), Printer drivers, Network communications software etc

• Support on Seibel Application, SSTA, SAP & VPN connectivity.

• Close co-ordination with Vendors/Service Providers for earliest resolution

• Create and track Remedy trouble tickets related to job role

• Manage IT asset inventory

• Aid in office relocation

• Administration of IT systems

• Active Directory users and computers

• Shared network resources

• E-mail accounts

Dearson Winyard International, India

April05- May’06

IT Consultant [Immigration & Services]

Roles & Responsibilities:

• Provide IT support for more than 50 users in one office location

• Assisted on-site visits and hardware troubleshooting and local system upgrades

• Manage effectively and efficiently the day to day network operations of LAN/WAN

• Provide onsite and on-call Support

• Backup and migrate user data

• Reimaged desktop and laptop computers when needed, using Symantec Ghost, on all laptop computers

• Ship and receive computers for remote users

• Contact users to schedule appointments for PC maintenance

• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate use of a network

• Diagnose hardware and related software problems and replace defective components

• Implement data, software and hardware security procedures (e.g. ensure secure connections and Virus attacks)

• Perform data backups and disaster recovery operations

CST Technologies, India

March04- March’05

IT Desktop Support Specialist

Roles & Responsibilities:

• Maintain, troubleshoot and administer networks, computer workstations and peripheral equipments.

• Provide IT support for more than 20 users in one office location

• Evaluate and install computer hardware, software and operating system software

• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate use of a network

• Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc

• Experienced with a variety of HP desktops, laptops, printers and scanners

• Diagnose hardware and related software problems and replace defective components

• Implement data, software and hardware security procedures (e.g. ensure secure connections and Virus attacks)

• Oversee the installation of network media.

• Perform data backups and disaster recovery operations.

• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate use of a network

• Diagnose hardware and related software problems and replace defective components

• Implement data, software and hardware security procedures (e.g. ensure secure connections and Virus attacks)

• Perform data backups and disaster recovery operations

References:

Available upon Request

Contact this candidate