Customer Service Sales

Bronwyn Dunphy

D.O.B.: **-November-**** Mobile Number: 1-519-***-****

Nationality: Canadian Email: **************@*******.***

Professional Profile

• Articulate with strong communication skills and excellent interpersonal skills, works well

with individuals at all organizational levels.

• Impressive record of problem solving and implementing solutions using available

resources.

Education

• Bachelor of Science degree with a major in Chemistry, University of Prince Edward

Island, May 2006.

Professional Experience

Academic Quality Controller – International School of Choueifat – Ras Al Khaimah, United

Arab Emirates (August 2010 – August 2012).

The International School of Choueifat is a chain of schools with branches in fifteen countries on

four continents.

Role Details

• Managed 30 teachers and 11 teacher assistants

• Interviewed and hired teacher assistants

• Responsible for up to 650 students from KG1 to grade 6

• Parent meetings, staff meetings

• Exam moderation and scheduling

• Timetables

• Class visits and teacher assessments

• Student recruitment

• Assembled individual pacing charts and exams for VIP students

• Trained new staff members

• Responsible for inventory and placing new orders for the primary school

Key Achievements

Accreditation by AdvancED

School grew from 500 students to 800 students

Primary Teacher – International School of Choueifat - Ras Al Khaimah, United Arab

Emirates (August 2006 – August 2010)

Role Details

• Taught grades 3–6 English and Social Students, grade 2 Math, and KG2 English and

Math

• Prepared detailed lesson plans

• Constructed vibrant classroom displays relating to each term’s material

• Substituted for KG1 – grade 12

• Completed student’s internal and external reports

Key Achievements

After four years as a teacher I was selected out of twenty five staff members to be promoted to

Academic Quality Controller.

Tutor, Self-employed (August 2006 – August 2010)

Role Details

• Taught KG1 – grade 7 students Math, English, Science, and Social Studies

• Prepared daily lesson plans

Retail Sales Associate, Smart Set (February 2004 – July 2006)

Role Details

• Generate sales by providing outstanding customer service

• Upselling

• Handling sales and returns

• Counting and displaying inventory

Server, Fisherman’s Wharf Lobster Suppers (2002-2010).

Fisherman’s Wharf is a thriving, seasonal restaurant.

Role Details

• Served customers food and beverages

• Prepared kitchen and dining room before opening and closing

• Trained new servers

Skills

Microsoft Office – Word, Excel, PowerPoint

Educational Software – Sabis School Monitoring System (SSMS)

Bilingual (English and French)

Hobbies and Interests

• Travelling

• Running

Contact this candidate