Social Media/Web Content Editor

PROFESSIONAL SKILLS

• Web content editing tools including Dreamweaver and WordPress

• Web coding languages including HTML

• Customer service experience with internal and external clients • Reporting tools including Google Analytics

• Social Media tools including Facebook, Twitter, Google+, Pinterest, LinkedIn, Klout, YouTube, and blogging

PROFESSIONAL EXPERIENCE

NETWORK COMMUNICATIONS, INC. - Norcross, GA

2010-2011

Online Community Manager – Community Sherpa

Wrote original, Search Engine Optimization (SEO)-friendly blog content for apartment properties twice a week. Acted as social media voice on Facebook and Twitter for clients. Created and interpreted monthly page view and search engine reports for each client.

• Had three blogs in Top 30 (one being in Top 10) of company’s 1,500 active blogs for March 2011 (based on page views)

• Selected to be on beta team for account transition project

DIVERSIFIED TECHNOLOGIES - Roswell, GA

2008-09

Contractor – Web Content Editor, Hartsfield-Jackson International Airport Public Affairs

Maintained content of company web site for numerous departments. Reported monthly web site analytics to team and management. Advised team and management of ways to improve web site as communication tool for clients.

• Increased monthly web site visitors by 94,440 by making content updates daily instead of bi-weekly

• Increased monthly web site page views by 300,752 by making content relative and current

• Corrected more than 7,000 broken links, resulting in much improved web site integrity

• Redesigned Art Program web page to attract more attention to the exhibits displayed at the airport

• Converted monthly newsletter into HTML and distributed via e-mail to more than 3,000 subscribers

WEB.COM - Atlanta, GA

2005-08

Project Coordinator – Web Development

Took charge of process to guide clients through building web sites for their marketing endeavors. Suggested SEO keywords for client’s web sites. Edited content via proprietary Content Management System (CMS). Delegated new web site orders to other Project Coordinators based on workload.

• Selected by management to work on several high profile accounts, such as George Foreman Enterprises

• Received November 2006 “Employee of the Month” award for demonstrated customer service skills

• Received July 2007 “Employee of the Month” award for outstanding training of new employees

• Maintained an account workload of as many as 25 to 65 accounts, each carrying a 30-day deadline of web site launch

FRANKLIN COVEY - Atlanta, GA

2004-05

Product Consultant

Assessed organizational needs of commercial and individual clients. Educated clients on planning systems options, both manual and electronic. Responsible for sales and fulfillment performance.

• Won several employee contests based on hourly and weekly sales

• Elected “Key Holder” by management (included counting down registers and making daily deposits)

• Developed key skills in project management and customer service

NORTH POINT COMMUNITY CHURCH - Alpharetta, GA

2002-04

Contractor - Web Content Editor

Created content and maintained campus and partner campus web sites. Created pages and modules for leadership portal. Prepared and maintained online event registrations and online calendar system for several ministries within the church.

• Trained employees of all technical levels to use the online events and calendar systems

• Redesigned children’s ministry page to reach target audience

CUSTOMER CARE INSTITUTE - Atlanta, GA

2002

Web Program Manager

Developed and managed content for company web site. Tested web site for functionality, spelling, and grammar. Conducted client surveys and generated reports based on results. Distributed monthly newsletter via e-mail.

• Converted monthly newsletter into HTML enabling the use of outside web site links and images

• Surveyed hundreds of clients to determine how satisfied they were with a respective company’s customer care and used those results to create presentations for the companies using Microsoft Office (Excel, Access, PowerPoint, and Word)

INDEPENDENT CONSULTANT - Smyrna, GA

2000-02

Web Editor

• Created and maintained web content for Single Adult Ministry of First Baptist Church, Smyrna, GA

• Created web content for Georgia Parking Association

• Wrote weekly column for Christian Music at About.com

THE WEATHER CHANNEL - Atlanta, GA

1999-2000

Quality Control Specialist for weather.com

Updated content on corporate web site as well as team intranet. Tested web site content for functionality, spelling, and grammar errors. On call once a month to investigate any problems found by internal clients. Tested content and image servers.

• Received employee award for work as QC lead on “Atmospheres” project team – an award-winning program that incorporated on-air programming and weekly web site content

• Received employee award for reorganizing and maintaining job section of corporate web site

RANDSTAD - Atlanta, GA

1998-99

IT Professional

• Installed software for Cobb County Schools; trained teachers on software and how to access the Internet

• Installed hard drives and performed inventory on computers for Atlanta City Schools

• Tested functionality, spelling, and grammar for WebMD.com

EDUCATION

Earned Bachelor of Science, Information Systems from Kennesaw State University (Kennesaw, GA)

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