Customer Service Representative

Lisa Johnson

*** ********** **** ****** ******, SC 29461 843-***-**** *************@*****.***

Objective

To obtain a challenging position with a growth minded company.

Skills Summary

Microsoft Outlook

Microsoft Excel

Microsoft Word

Data entry

Accounting knowledge Campus Vue-student management program

Silver lake Banking Program

Organized

Excel spreadsheets

Employment History

6/09-Present Virginia College- North Charleston, SC

Accounting Clerk 3/11-3/2012

Receives and receipts payments to appropriate accounts

Prepares cash receipts for bank deposit.

Code invoices on weekly basis to submit to controller.

Monthly bank reconciliation.

Monthly bad debt report.

Weekly check requests for vendors/submit expense report for employees

Business Office Coordinator 09/09- 3/11

Process student cash payments

Process weekly disbursement requests (LAC)

Check and ensure student accounts are accurate and clear

Audit and adjusts tuition based on hours taken

Posts all tuition adjustments according to the Student Action Form

Process and issue invoices on behalf of students to outside agencies

Quarterly billing of student accounts

Financial Aid Specialist 06/09-09/09

Interacts with students and/or families to follow up on missing or deficient information; relays and discusses status of application

Reviews, verifies and assesses application and support documents in accordance with established guidelines to determine financial aid eligibility

Maintains financial aid activity database, and prepares routine statistical reports and correspondence; sets up files on aid claimants, and maintains demographic data, as appropriate.

Responds to inquires and researches and resolves problems related to transactions handled by the department.

Processes and accounts for loans, promissory notes, and/or other types of financial assistance; monitors expenditure to budget , and as appropriate reconciles ledgers

Reviews promissory notes with respect to current eligibility of intended aid recipient.

Conway National Bank- Conway, SC

Bank Teller 06/08-05/09

Train new employees and answer co-workers questions

Under dual control open/close vault

Under dual control responsible for bank opening/closing

In charge of balancing the ATM machine on a weekly basis

Horry County State Bank- Myrtle Beach, SC

Bank Teller 6/07-06/08

Follows teller over/short policy

Providing additional customer services including Cashier’s Checks, Personal Money Orders, Savings Bonds, Travelers’ Cheques, Stop Payments, and Certificates of Deposits

Balances cash daily

Promote and maintain positive relations with all contacts, customers and potential customers

Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.

Coastal Federal Bank- Conway, SC

Customer Service Representative II 3/05-6/07

Perform as a team member in allocating and coordinating the work flow

Responsible for ordering, receiving, verifying, and distributing cash

Balance cash draws to the vault nightly

Open new accounts and admit customers to safe deposit boxes

Promote the banks products and services; consistently cross-selling bank products at every opportunity

Make concentrated effort to solve customer problems

Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.

Education

Trident Technical College: 01/2011-Present: Associate Degree in Accounting: North Charleston, SC

Bachelor’s Degree: Elementary Education- 1999- Coastal Carolina University, Conway, SC

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