Customer Service Technician

Jacques McDaniels

*** ****** **. • Park Forest, IL 60466 •708-***-**** • 773-***-**** *******.*********@*****.***

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OBJECTIVE: To seek employment as a HVAC Maintenance Technician / Electrician

Education

Electrical License (applied for) – Village of Downers Groves, Downers Grove, IL

Universal EPA Certified HVAC Technician, ESCO Institute, Mount Prospect, IL

Green Technology Certification, Chicago Professional Center, Chicago, IL

Universal R-410 Certification, ESCO Institute, Mount Prospect, IL

PLC Certificate (Allen Bradley- 500) Chicago Professional Center, Chicago, IL

HVAC Technician/Electrician Certification, Chicago Professional Center, Chicago, IL

New Pisgah Pre-Apprenticeship program-Chicago, IL

GED, Maine College, Leavenworth, KS

Summary of Skills

• Certified forklift operator with over 3 years of warehouse experience.

• Warehouse skills include: Selecting, picking and packing orders; accurately conducting and recording inventory; and wrapping pallet

• Able to work successfully with fast-paced environments and produce

• Excellent customer service and communication skills; ability to successfully communicate and assist with customers and clients.

• Core Curriculum introductory craft skills.

Certifications include: Hazardous Materials certification, Powder actuated tools certification, articulated ladder safety certification, Stepladder safety certification, single and extension ladder certification.

WORK EXPERIENCE

Ready Eddie’s Handyman Service, Chicago, IL 2011-Present

• Installed drywall

• Electrical rewiring

• Repaired boilers and thermostats

• Installed copper tubing

• Installed bathroom fixtures

• Painted interiors

Butcher/Stocker, Bizzio’s Fresh Market, Olympia Fields, IL 2010-Present

• Ensured the safety of customers and staff by complying with all company and equipment regulations and procedures.

• Accurately took customers orders, and prepared orders based as specific requests.

• Cleaned and sanitized meat department in accordance with store standards.

• Stocked, loaded and unloaded merchandise using pallet jack, dolly, and forklift

• Worked closely with customers and supervisor to complete tasks in a timely manner and provide quality customer service.

Order Selector, Simon Delivers, New Hope, MN 2006-2008

• Accurately selected, stored, packed and monitored inventory of products.

• Managed and prepared incoming orders to companies in a timely manner.

• Wrapped pallets of product with plastic, operated pallet jacks to prepare products for transport.

• Verified product inventory using item numbers, descriptions, and quantity.

• Inspected products for damage or improper packaging, ensuring only high quality products leave warehouse.

Merchandizing Customer Assistant, Sears, Bloomington, MN 2005-2006

• Provided quality customer service while assisting customers in locating merchandise and answering a variety of questions.

• Stocked shelves, counters or tables with merchandise, kept merchandise orderly and neat in appearance.

• Stamped and attached price tags to merchandise and/or checks tagged prices to verify accuracy referring to price list.

• Set up promotional displays, made signs, arranged merchandise on counters or tables to promote sales.

References available upon request

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