Customer Service Sales
Resume:
Katherine Gatzke
Milford, PA ***37
v91k8q@r.postjobfree.com
Professional Profile
• Dedicated employee with an outstanding record of attendance
• Hard worker who enjoys a position that offers diversification and welcomes challenges
• Proven ability to communicate effectively with clients, customers, and co-workers
• Self-starter who prides herself on meeting or exceeding employer expectations
• Professional with appreciation of a strong team dynamic
Education
William Paterson University English Literature B.A. Degree
Computer Skills
• Microsoft Word, Excel, Outlook and Access
• Internet
• MAS200
Work Experience
10/2010-09/2011 Marshalls Cash Office, Cashier, Merchandise Associate
• Performed duties of the cash office including recording the previous day’s income, preparing tills and the daily deposit
• Cashier with strong customer service skills
• Unloaded and sorted shipment by department
• Prepared clothing for display on sales floor
• Assisted with the annual physical inventory counts
10/2005-11/2007 Brecoflex Co. Customer Service Representative
• Account representative for Northeastern US
• Prepared price quotes for timing belts orders
• Handled all aspects of customer service including: receiving/processing of orders, returns, rush orders, and discrepancies
• Utilized MAS200 software for account maintenance and order processing
• Acquired knowledge of timing belt industry
• Responsible for the revision of the Customer Service Department procedure manual
• Trained new Customer Service employees
03/2003-08/2005 Kohl’s Customer Service Associate
• Handled purchase/returns, answered phones and addressed customer complaints
• Manned the sales floor by assisting customers and department upkeep
• Assisted with team projects such as markdowns
• Worked independently on stockroom organization
• Assigned to departments requiring a key holder
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