Customer Service Sales

Katherine Gatzke

*** ***** *****

Milford, PA ***37

570-***-****

****.******@*****.***

Professional Profile

• Dedicated employee with an outstanding record of attendance

• Hard worker who enjoys a position that offers diversification and welcomes challenges

• Proven ability to communicate effectively with clients, customers, and co-workers

• Self-starter who prides herself on meeting or exceeding employer expectations

• Professional with appreciation of a strong team dynamic

Education

William Paterson University English Literature B.A. Degree

Computer Skills

• Microsoft Word, Excel, Outlook and Access

• Internet

• MAS200

Work Experience

10/2010-09/2011 Marshalls Cash Office, Cashier, Merchandise Associate

• Performed duties of the cash office including recording the previous day’s income, preparing tills and the daily deposit

• Cashier with strong customer service skills

• Unloaded and sorted shipment by department

• Prepared clothing for display on sales floor

• Assisted with the annual physical inventory counts

10/2005-11/2007 Brecoflex Co. Customer Service Representative

• Account representative for Northeastern US

• Prepared price quotes for timing belts orders

• Handled all aspects of customer service including: receiving/processing of orders, returns, rush orders, and discrepancies

• Utilized MAS200 software for account maintenance and order processing

• Acquired knowledge of timing belt industry

• Responsible for the revision of the Customer Service Department procedure manual

• Trained new Customer Service employees

03/2003-08/2005 Kohl’s Customer Service Associate

• Handled purchase/returns, answered phones and addressed customer complaints

• Manned the sales floor by assisting customers and department upkeep

• Assisted with team projects such as markdowns

• Worked independently on stockroom organization

• Assigned to departments requiring a key holder

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