Customer Service Insurance

LAUREN DWYER

**** ****** ****, ***********, ** **783

Email: ************@*******.***

Phone: 301-***-**** Cell: 301-***-****

_____________________________________________________________________

OBJECTIVE:

To utilize my skills, expertise and years of experience in the Insurance Industry

as a Underwriter.

HIGHLIGHT OF SKILLS:

• Computer knowledge: Microsoft Office: Excel, PowerPoint and Word

• Excellent communication and organizational skills

• Work well independently or as part of a team

• Flexible individual with good time management skills

• Fast learner able to adapt quickly to work environment

• Excellent training ability

WORK EXPERIENCE:

ULLICO Casualty Company March 2009 – February 2011

Washington, DC

Technical Assistant Underwriter (full-time)

• Underwrote and issued all workers compensation renewals

• Processed endorsements, cancellations, and all incoming correspondence

• Issued state mandated filing requirements

• Ordered loss runs report for expiring renewals and new business accounts

• Processed new business and renewal quotes

• Provided customer service to brokers

• Assisted in special projects

• Distributed incoming correspondence and faxes to the underwriters

Lighthouse Underwriters January 2008 - September 2008

Annandale, Virginia

Assistant Underwriter (full-time)

• Provided customer service to brokers

• Issued binders and quotations

• Entered new business and renewal submissions in system

• Ordered loss runs report for expiring and renewal accounts

• Prepared basic underwriting worksheets

• Reviewed accounts at renewal and request for missing info

• Invoiced new and renewal business, endorsements and cancellations

• Prepared documents for surplus lines filing

PILOT INSURANCE February 2001 - September 2007

Toronto, Ontario

Junior Personal Lines Underwriter (full-time)

• Underwrote new business applications, issued renewals and

processed endorsements

• Supported technical team in the conversion of new computer system

• Trained staff and assisted Supervisor with newly trained staff

• Worked on team projects in supporting accuracy in work flow

• Performed internal audits

• Assisted in the creation of new procedural manual

• Provided support to brokers trained on new computer system

• Reviewed inspection reports for auto and property policies

EDUCATION:

September 2001 - December 2002

Ryerson University (part-time), Information Technology

September 1996 - April 1999

Centennial College (full-time), Business Administration

(3 year Business Administration Degree)

LICENSES:

Maryland Insurance Administration Insurance License - Property and Casualty

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