TF Resume

Tom Fountas

**** ***** *******, ***** *****, WI 53572

Home Office: 608-***-****

Email: ***.*******@****.***

Objective

Apply customized and skilled solutions that exceeds all goals and expectations in the medical device industry. Drive quality, optimize operations, strategy, develop staff, and leverage all other resources.

Professional Experience

Tomotherapy, Madison, WI (TOMO) 2005 – December 2008 (Layoff)

Director of Global Operations

$250M global Cancer medical device manufacturer. Reporting to VP of Customer Service and directed all Service Parts, Equipment, Materials Management and Quality Operations on a global basis.

- Lead Logistics, Repair Depots, Quality, Distribution, Warehousing, and Operational staff to support Field Service, Engineering, MKT, Sales and PD. Fiscal budgeting, develop new systems, regulatory, and policy.

- Built a skilled and global team (20) from scratch, based in US, EU, and Hong Kong. Contributed significant revenue improvement in Service Sales contracts, Parts, upgrades, and distributor channels.

- Oversaw project mgt, installation and rigging, progress reports, visits to customers Doctors/Clinics/ Distributors to assess satisfaction, improvements, strategy, and continued revenue stream.

- Specialized in strategic, operational planning, new product introduction, supply chain, manufacturing, regulatory compliance, quality systems, customer field trials and Tier 1,2 and 3 call center service.

- Manage global parts return process and designed repair center layout, charter, troubleshoot process, RTV for rebuilds, obsolescence, refurbs, and end of life. Reduced overstock by $2M within 6 months.

- Moved Reverse Logistics and Repair center performance from a lag 60+ days and >$2M in quarantined inventory to 30 days average and <$750k and DOA rates at 2% or less of entire use volume.

- Worked with VP of Customer Service and Finance to re-engineer the Customer Service Contracts, Installation budgets for better margins, and reduced costs for revenue contribution of 42% or better.

- Integral in the supplier qualification process from design, prototype, upgrades, QMS, sustain engineering, financial viability, solution triggers, market conditions and compliance with FDA, ISO13485, 9001.

- Identified excessive cost of quality expenses and applied Six Sigma/Lean Process improvement methodology to realize $4M savings across multiple sites.

- Took parts delivery performance of high 80% up to 98% or better including < 8 hour emergency response of components. Provided a first time fill rate of 95% from the closest warehouse location in the field.

- Report out Metrics/KPIs in Operation and Executive Staff meetings to effectively present all budget and performance operational effectiveness. Includes inception of the Customer Service Department setup.

- Global materials management of $30M for service and manufacturing. Outsourced 3PL supplier and 22 International stocking locations saving $400k first year.

Varian Medical Systems, Las Vegas, NV (VAR) 2001 - 2005

Global Warehouse Manager

$2B global Cancer medical device manufacturer. Reported to VP of Service and Engineering and directed all Service Parts, Equipment, Materials Management and Quality Operations on a global basis.

- Managed a global team of tenured and skilled individuals that help me attain the goals of the organization, and contribute to the direction of the department that optimizes resources and develop new talent.

- Responsible for planning, forecasting and budgeting Logistics, Distribution, Transportation, Repair, QC, Business Development, Capital expenditures, warehouse space in 15+ countries and 3PL management.

- Support the Service, Sales, Marketing, and PD groups in negotiating key price points for long term and custom (parts and labor) Contracts, Installation budgets for better margins and revenue contribution.

- Corrected FDA audit issues with Complaint, MDR, CAPA and Quality System in the USA, EMEA, and Asia.

- Managed $20M annual carrier base of parcel, domestic and international carriers, and freight forwarding. Cut handling, and storage costs across the globe by 10%.

- Reduce freight budget by 10%; inbound materials, field returns, finished goods, expedited delivery reduction, and International consolidations. Savings of at least $250k in one year.

- Analyze all returns (RTV), carrier lanes, transportation, customer delivery locations, inbound raw materials, and intercompany replenishment that aligns with business strategies and margins.

- Manage all negotiations, International trade compliance procedures on commercial invoices, Harmonization codes, VAT, Duty Drawback, and intra-country commerce laws. Prepared RFQ for bar code project.

- Develop metrics as a scorecard or dashboard to effectively present all budget and performance factors to the Executive Team such as parts consumption cost reduction.

Jabil Circuit, (JBL) St. Petersburg FL 1999 – 2001: Operations Manager – Assigned to Medical Device Parts Quality Management division. Led global team of Parts Quality Engineers, Inventory and Materials management staff. Optimized the supply chain with the DMAIC approach that drove inventory days of supply from >100 to 65.

Melitta USA Clearwater FL 1994 – 1999: Distribution Manager – Led operational staff in consumer products management. Formulated and implemented corporate strategies negotiated long term agreements as part of three year operational plan to improve gross margins by 30%.

Education

Western Illinois University, Macomb, IL

Bachelors Degree: Marketing GPA: 3.7 – 1990*

- Program of International Marketing, Operations, Management, Finance, Strategy, and Business Development

- Summer Internship – 1989, General Electric – Lighting division, Bridgeview, IL

Moraine Valley Community College, Palos Hills, IL

Associates Degree: Business GPA: 3.6 – 1988*

AAS Degree: Radiology GPA: 3.6 – 1986*

General undergraduate work in Business Operations Management, Finance, and Marketing

*Magna Cum Laude recognition for outstanding achievement

MBA: Economics, TBA

Specialized Skills

- Strong oral and written communication skills, analytical, project management, problem solving, and high quantitative aptitude skills. Strong attention to strategic vision and pragmatic management.

- Global culture advocate, travelled economically and extensively in the EMEA, Asia, and South America with the ability to assimilate to business development mission and strategy scenarios.

- Building strong and diverse staff and personnel teams that are highly qualified, skilled, pragmatic, with a powerful sense of safety, morale, and a productive disposition.

- Advanced statistical KPI and metrics for controlling supplier and indirect cost reduction to protect ASP, root cause/resolution, financial variance, and impact of technology to performance and ROI.

- Vast experience with cross-functional, matrix, and business units, processes in Quality Control, lean Manufacturing, Customer Service, Supply Chain, Operations, and Logistics, focusing on strategy, tactical, and operational direction.

- Specialize in Lean Six Sigma principles, quality assurance programs (ISO, FDA, QRS) Kaizen, Gemba, TQM, ERP systems (SAP) and software related to customer, operations, continuous improvement, and competitive intelligence. Green Belt class completion.

- Strong use of Microsoft WORD, EXCEL, POWERPOINT, VISIO, ACCESS, OUTLOOK, Minitab, ERP/MRP/DRP/CRM and other peripheral software platforms.

- Vast Global Network contingent for sourcing best in class suppliers, Import/Export compliance, Contracts/Agreements, legal consult, multi-million dollar operating and capital budget administration.

- Proven track record in working closely with Executive Sponsors, Stakeholder Groups, and assigned business participants to build strategic alliances, execute to plan, and deliver results.

- Speaker and Presenter in Global Supply Chain and Customer Service conferences, IQPC, Warranty and Repair, and Interlog.

- Continuing education within International Business, Technology, Medical Device, and Financial acumen. Completed course work in Time Mgt, Leadership Mgt, Financial Strategy and Budgets, Warranty and Reverse Logistics, Effective Communication, Managing the Change Process, and Staff Development skills.

- Member of CSCMP, attendee of local APICS council meetings and speaker

◊References Available upon Request◊

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