Customer Service

Location:

Posted:

September 18, 2009

Candice J. Mounsey

Atlanta, GA 30349

Email:***************@*****.***

WORK EXPERIENCE

Osram Sylvania; Atlanta, GA; April 2007 to January 2009

Audit and Design Specialist

· Identified and evaluated opportunities for energy efficiency.

· Prepared detailed audit reports demonstrating; total cost of project, rate of return, and amount of reduced energy consumption.

· Assisted over 100 clients and 5 sales team with basic and emerging product knowledge.

· Developed and implemented continuation training on auditing methods, product and vendor knowledge, and leadership skills.

· Financial modeling: total project cost, return on investment (R.O.I.), government and utility based energy incentives and rebates.

Georgia State University Bookstore/Follett Corporation, Atlanta, Georgia August 2000 to April 2007

Account Payable Representative/Textbook Coordinator (11/06-04/07)

· Resolved invoicing and payment discrepancies.

· Inventoried and involved in quality control of 10,000 titles.

· Maintained efficient filing system of all records and invoices.

· Developed system to ensure timely receipt of title orders from department chairpersons.

· Implemented system to monitor percent to completion of order entry.

Apparel and Merchandise Manager (04/06-11/06)

· Supervised and mentored up to 3 department clerks.

· Ordered all non-text merchandise.

· Managed inventory.

· Created window and floor displays.

Cashier Coordinator/Accounting Manager (08/00-04/06)

· Trained and supervised accounting clerks.

· Managed inventory of MARTA cards (approximate value: $50,000.00).

· Maintained store safe (approximate value: $100,000- $1,000,000).

· Reconciled delinquent and third party accounts.

· Drafted spreadsheets for accounting and administrative applications.

· Created weekly work schedules.

· Supervised the setting up and cashing out of 20 cashiers.

· Interviewed evaluated and hired new cashiers.

· Implemented training courses for new recruits.

**Partially financed education through employment with Georgia State Bookstore/Follett Corporation**

EDUCATION

GEORGIA STATE UNIVERSITY, Atlanta, Georgia; Bachelor of Science, Chemistry; December 2006