Customer Service Manager

TARLA N. KOROMANIAN

** ****** ******, ************, ** 06109

Cell Phone: 860-***-****

Email: *****@***.***

SUMMARY

Trustworthy, ethical, eager to learn, and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented, resourceful in completing projects, and able to multi-task effectively.

COMPUTER SKILLS

Windows Vista/Windows XP: Microsoft Word/Outlook, and basic knowledge of Excel

Other software: Lotus Notes, E-Vista, and Accurint

PROFESSIONAL EXPERIENCE

1/09 – Present Avon Products, Inc. Wethersfield, CT

Independent Sales Consultant

7/07 – 12/08 Hartford Life Insurance Company Windsor, CT

Service Specialist – Annuity Benefit Services

Processor for Annuity Benefit Services within In-Force Contract Services. Responsibilities included, but not limited to: benefit maintenance, changes and updates to annuity contracts including: beneficiary changes, contract ownership changes, death benefit kits, due proof of death, power of attorney, automatic income payments, required minimum distribution calculations, extensive research of documents related to death benefit payouts, and spousal contract continuation. Provided assistance regarding contract information to financial advisors, attorneys, contract owners, and beneficiaries.

1/07 – 7/07 Target Temps (Hartford Insurance Company) Glastonbury, CT

Assistant / Annuity Contract Management Dept.

Provided assistance to the annuity/contract management department. Worked on various projects as needed.

10/05 – 12/06 Elizabeth Arden / Macy’s Enfield, CT

Counter Manager / Beauty Advisor / Sales Associate

Managed Elizabeth Arden cosmetic counter. Provided skincare and color consultations, organized cosmetic and skincare events, provided exceptional customer service, kept a log of all sales and inventory, and ordered merchandise and supplies as needed. Attended Counter Manager meetings with the General Store Manager on a weekly basis.

TARLA KOROMANIAN Page 2

EDUCATION

State of CT Middletown, CT

High School Diploma

Morse School of Business Hartford, CT

Word Processing Certificate

Goodwin College E. Hartford, CT

Medical Office Administration Coursework, Completed 2010

ADDITIONAL TRAINING¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬

Hartford Life Insurance Company Simsbury, CT

Annuity Basics Training Certification, Completed 2008

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