Customer Service Sales

Jalyne Cole

PROFESSIONAL SUMMARY

Over * years experienced customer service/retail sales professional. Demonstrating quality service and knowledge of product and services. Efficient and reliable with the attention for detail. Ability to multi task, excellent verbal and written communications. Proficient in Word, Excel, and PowerPoint. Available immediately

SKILLS

Customer Service, Sales, Inventory, Greeting customers, Cash handling, Scheduling, Database management, Website management, Bank deposits, Word, Excel, PowerPoint, Spreadsheets, Presentations,

PROFESSIONAL EXPERIENCE

Centennial/AT&T September 2009-May 2011

Retail Sales Consultant

• Greeting customers

• Customer Service; provided customers assistance to obtain wireless services

• Sales; providing customers assistance in selection of products and services

• Provided customers assistance to obtain wire line services

• Helped resolve customers billing issues

• Helped customers with products/devices and usage

St. Nicholas Center Lake Charles, La Summer 2010

Intern

• Updated organization’s website

• Met with pediatricians to gain referrals

• Planned fundraisers

• Promoted upcoming fundraisers

Bed Bath & Beyond February 2008 – September 2009

Customer Service Rep/Trainer

• Welcomed customers into the store

• Register transactions; operated register during purchasing transactions; cash handling, debit and credit card

• Customer service; providing friendly and helpful service to customers, informing customers of store products and services

• Inventory, stocking merchandise on shelves for availability

• Gift packaging

• Training of employees and managers on product knowledge

• Bridal consulting and registry

• Assisted brides and grooms with creating a gift registry

Hibbett Sports February 2007 – July 2007

Sales Associate/Team Player/Assistant Coach

• Sales; selling sporting goods, urban wear, and footwear

• Customer Service; providing customers assistance with purchases and store products sales and promotions

• Inventory, merchandising, stocking shelves

• Register transactions; operated the register, cash handling drawer reconciliation

• Key holder; opened and closed the store

• Supervised employees

• Handled bank deposits

EDUCATION

Breaux High School, Diploma

McNeese State University, BS in Mass Communications

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