Customer Service Sales

Dana Nagel

Mobile Phone: 405-***-****

E-mail: **********@*****.***

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OBJECTIVE

To obtain a position with your company where I can be an asset, improve my skills and challenge myself.

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WORK EXPERIENCE

November 2011-Present Graymark Healthcare | Oklahoma City, Ok

Medical Scheduler Coordinator

Responsible for scheduling referrals according to authorized times for each location. Handles all telephone inquires pertaining to the Sleep Centers I handle.

June 2009 – November 2011 Healthcare Innovations Private Services | Enid, OK

Staffing Coordinator

Coordinate consumer and employee schedules, including notification of schedules and any changes. Responsible for scheduling according to authorized hours. Responsible for approving the hours for each client with the employee. Handles all telephone inquires pertaining to consumers and employees. Responsible for funding each client and employee time. Responsible for monitoring time, making appropriate corrections and/or inquires as necessary to complete the verification of visits. Responsible for calling employees if timesheets or hours are not received timely to confirm hours worked. Assist with entering new consumers and employees in computer system. Assist in maintaining employee personal files information timely. Responsible for maintaining schedules, communicate effectively and timely with consumers, case managers, agency staff, families, referral sources and management, entering cancellations, no shows, etc in the computer system. Assist with probationary/annual evaluations on PCA's. Assist with completing POC related to consumers. Assist with taking and making referrals to necessary resources and follow-up with necessary. Assist with orientation of new employees. Assist with completion employee personnel files to include OSBI background checks, CSW registry check, check employment references, HHA tracking form, verification of licensure and all other related paperwork.

October 2007 - May 2009 American Medical Response | Modesto, CA

Private Insurance Coordinator

Prepare and submit all billings expeditiously. Respond to phone and mail inquiries from insurances on a daily basis. Conduct all follow up activities including handling all correspondence for appeals. Process all denials. Process and review assigned queues on a daily basis. Copy and fax documentation as requested. Ability to perform duties within tight time constraints and handle large volumes of work required.

July 2007 - October 2007 Express Employment Professionals | Modesto, CA

Temporary Payroll/Confidential Assistant

Stanislaus County Health Service Agency (contract): Input employee time sheets, close payroll, process inquires, data entry, alphabetizing, create and send letters to employees, copy, and file

January 2006 - July 2007 Sutter Gould Medical | Modesto, CA

CBX Operator/Call Center Receptionist

Update spreadsheets and on-call scheduling for doctors. Answer incoming calls on a heavy telephone operator console and switchboard in a timely and efficient manner. Record accurate messages, page doctors, overhead paging, and connects callers to proper department/employee. Handle triage and coordinate CODE calls and process them in an immediately manner according to proper procedure. Train new employees of procedures. Scheduling patient appointments and take messages for doctor offices.

December 2005 - January 2006 David McCoy CPA Firm | Modesto, CA

Temporary Receptionist

Answer phones, update and create letters, file, fax, copy, print, greet customers, take messages

October 2005 - November 2005 Mentor 4 Agency | Rancho Cordova, CA

Temporary Loan Processor Auditor

Washington Mutual (contract): Process mortgage loans by comparing the amounts that is on the final settlement statement to the invoices in the file.

December 2002 - September 2005 Silverstone Financial, Inc. | San Bernardino, CA

Jr. Underwriter/Data Entry

Answer calls, run daily statistics on the loans, input applications: geo-code address, order credit, coordinate best program with FICO; CLTV and DTI ranges, send to different lenders and complete approval. Order VOE's, VOM's, LPC's, Payoff's demands, Title, Appraisals

February 2002 - December 2002 Abigail Abbott Staffing Agency | Brea, CA

Temporary Receptionist, Data Entry Operator, MC Sales Develop

KB Homes (contract): Answer phones, take messages, and page over intercom.

Drawer Box Specialties (contract): Double check on measures of width and length of box sizes. Input information into the system and print out invoices and work orders to process. Fax invoices; send invoices to warehouse to be processed for building of drawers.

Iron Mountain (contract): Pull files, Log in bar codes and file information for file management on different companies and organizations into one system for storage maintenance.

Suzuki (contract): Run weekly and monthly reports on total sales figures by APR, down payment, sales volume and model, Run monthly Billing statements. Answer questions and concerns on invoices and sales from vendors. Fax orders or requested information.

October 2001 - April 2002 Select Personnel Services | Irvine, CA

Temporary Credit Analyst, TPA Claim Rep I

Countrywide Home Loans (Landsafe Credit): Update and verify reports on credit reports.

Balboa Insurance: Receive incoming calls on borrowers who have had loss on property, process the claim checks that need to be endorsed.

December 1999 - October 2001 Boy Scouts of America | Costa Mesa, CA

Program Resource Coordinator

Program Resources: Create and update spreadsheets, Input documentation for fundraising and donation payments along with actives, Order supplies, Keep inventory of programs and supplies, Help setup meeting with the necessary supplies, Collating together training and recruitment packets, Help with questions and finding brochures for programs BSA offers

Eagle Processor: Process Eagle application,

Registration Backup: Input registration on volunteers and boys for different packs and units.

VSD Backup: Cashier, Help answer questions and concerns, make payments on different activities,

Mailroom backup: Distribute faxes, Photocopying, Process mail and bulk mailings

November 1998 - December 1999 Drake Personnel Services | Irvine, CA

Temporary Data Entry, Receptionist and CSR

Answer twelve lines, taking messages

Mr. Underwood’s CPR Firm: Answer phones, Schedule and reschedule appointments, preparing clients documents, applying payments to accounts, sending out bills, collating documents.

Boy Scouts of America: Inputting fundraising and donation payments to accounts, running weekly reports.

April 1998 - November 1998 City Lending/Mortgage Company | Irvine, CA

Title and Appraisal Assistant

Answer phones, Input call codes for weekly reports, Order titles and appraisals on property, follow up on orders, Photocopying funding files, Highlight and send to borrower to sign, Alphabetize and file documents.

June 1996 - June 1998 Knott’s Berry Farm | Buena Park, CA

Shift Leader (manager), Cashier/Service Counter Associate

Cashier/Service Counter Associate: Greet customers, cashier, restock food on the counter, and help answer and direct questions to appropriate setting.

Shift Leader: Open and close registers and facility, Maintain inventory, stock, Encourage polite and efficient customer service, ensure efficiency of restaurant operations, Coordinate employee schedules,

Kitchen: Cook, Grill, cut vegetables/chicken/steak, and clean tables, take out trash.

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EDUCATION

Watterson College | Pasadena, CA 1996-1997

Administrative/Clinical Medical Assistant

Charter Oak High School | West Covina, CA 1994-1996

College Preparatory Classes

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