Sr. Network Engineer
Resume:
Craig La Vallee
Stow, Ohio **224
**********@***.**.***
Senior Network Architect Engineer: GE Healthcare January 2005 to present
• Responsible for pre-sales and post sales, development and execution of a world wide Cisco VoIP and Unified Communications (VoIP) strategy and implementation for service and support of the following: PBX (Avaya) ** S8700 Servers, Avaya CMS, IC, PD, AES,IVR, ACD , OA, ACM, Genisis,TDM and 10,000 IP phones, IVR (IP), Call Recording (Verint), Voice Mail (Avaya Modular Messaging), (CMS) Call Management System, (TCS) Work force Management System, Nortel Symposium/Contact Center Cisco ICM. Cisco IPCC Enterprise and Genesys , ICM/IPCC scripting, Cisco IPIVR, Cisco Call Manger, Cisco CVP, Cisco RSVP for Call Admission Control and SIP, survivability through Cisco Call scripting , Cisco Unified Contact Center Enterprise (UCCE) , FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols.
• Design, configure, build and test of standalone and ICME controlled CVP instances including: Unified CVP Server, CVP VoiceXML Server, Unified CVP VoiceXML Studio, Unified CVP Reporting Server, Unified CVP Operations Console Server.
• Provide second/third level technical support on a worldwide basis via phone, email, web and remote access to customer sites where Cisco IP Contact Center (IPCC) and other Cisco Call Center applications are deployed.
• Design, implement, administer and support all Asterisks SIP, IAX, and Cisco IPCC Enterprise systems including: ICM, HDS, CTI-OS, and AW services. Extensive design, development, testing and monitoring of customized Enterprise IPCC configurations and ICM Call Routing scripts.
• Responsible for overall operations and development of enterprise wide telecommunications strategies and architecture encompassing a wide breadth of transport topologies (Cisco, Juniper and Foundry networking solution projects) infrastructures. Cisco Call Manager Express/Cisco Unity Express CVP Design Studio, Cisco Wide Area Application Services (WAAS), Cisco PIX, Cisco ASA 5500, WAN/MAN/LAN, WLAN, Satellite, Cellular), advanced services (Network optimization, server load balancing, QoS/RSVP, MPLS) and protocols (TCP/IP, DNS, DHCP, NTP, multicast), and next generation broadband services such as VPN, VoIP, IPTV and On-Demand Video.
• Oversee system-wide management of the project plan and schedule across customer, vendor and third-party systems.
• Responsible for client communications, system integration, risk management, quality assurance and planning of the system-wide operations for the IVR-based solutions.
• Responsible for Cisco UICM/UCCE Scripting and Cisco Interaction Manager (CIM) {Web Collab, Chat, and email}.
• Responsible for the planning, design, and implementation of large-scale enterprise management and/or monitoring implementations as well as complex system deployments and migration planning projects using System Center Products with a strong emphasis on System Center Configuration Manger and System Center Operations Manager implementations.
• Responsible for AVAYA PBX Administration performing system administration/maintenance for: multiple PBX systems (G3R, S8100, G3SI, S8500, S8720 and Prologix); Intuity Audix; Modular Messaging; CMS; and eCAS
• Responsible for engineering and operational experience with key subject area technologies, such as Windows Client Operating Systems, Virtual Platforms (VMware ESX Server, Microsoft Virtual Server, Linux XEN), Monitoring Solutions (SCOM with VMM, nWorks, Quest and VirtualCenter), Windows Deployment Tools & Solutions (SCCM, BDD, WDS, Imaging), IBM, DELL and Apple Hardware Configuration and Management Software, Automation and Scripting Tools (wscript, vbscript, Power Shell, Batch Files, WMI, SCCM Scripting Toolkit)
• Responsible for the development and execution of a global Cisco VoIP and Unified Communications (VoIP) strategy and implementation.
• Direct the development and execution of a global Cisco VoIP and Unified Communications (VoIP) strategy and implementation.
Senior Network Architect Engineer: Satyam Computer Services September 2002 - January 2005
• Provide leadership to a dynamic team of software engineers and network engineers developing critical applications and network architectures.
• Responsible for pre-sales of Juniper Firewall, Bluecoat proxies
• Security Architect; interface with department/business to identify and coordinate security projects. Regulatory compliance solutions (e.g. JSOX, PCI, HIPAA, FDIC, GLBA, CA SB1386)
• Responsible for Call Manager, Unity, CME, H323, MGCP, SIP, QOS, ICM, IPCC Enterprise & Express, ISN, TDM PBX/ACDs.
• Develop Unity Architecture and integration with Call Manager and Exchange System and Cisco IPCC reports, 11-81c Installation/Maintenance,
Call Pilot, Meridian Mail, CTIOS, Webview and traffic capacity analysis.
• Develop long range Foundry BigIron RX, NetIron MLX,, Cisco LAN/WAN & VoIP designs, integration, QOS and implementation. Engineer complex internetworking architectures to support converged application set of voice, data and video. Drive the evaluation, assessment and selection of voice/data convergence technologies, systems and services.
• Responsible for enhanced SAP CRM Internet Sales Application (ISA) functionality, architecture, and Warehouse Management Systems (WMS),
• Design an array of technologies, such as: Windows Server, Active Directory, Exchange, SCCM, SMS, SQL Server, SharePoint, Exchange Hosted Services, SCOM, ISA, and WSUS.
• Responsible for integrating Sales, demand Planning, Supply Planning, Revenue Planning, and Operations Planning and Finance organizations to gather requirements for the planning organization and providing an end to end vision and strategy document.
• Responsible for financial forecasting, unit cost analysis, productivity calculation and tracking, cost monitoring; SOX compliance, capital programs, monthly closing, financial planning, participation in strategic planning
• Cisco CTI Design and integration (desktop application integration, DCS, CTI-OS, Call Variables, Siebel ERMS, Clarify, Remedy). Cisco, Avaya, and Nortel product installations & testing.
• Responsible for leading the definition and design of the enterprise architectures with a focus on application and system development technologies. Experience in several of the following technologies: COM+, ASP, Visual Basic, .NET, C/C++, Java/J2EE, RDBMS, MS SQL, Oracle, DB2, Unix, Linux, WinTel, IBM Mainframe, OS 390 JCL, OS390 Cobol, TSO, ISPF, OS/390, ZEKE, Scripting, Internet Technologies, IBM WebSphere Suite (Hosted on mainframe a plus), SOAP, XML.
Principal Managing Consultant: Verity Solutions September 2001 to September 2002
• Responsible for Pre and Post Sales Cisco Analysis, Design, Implementation, Integration, PSTN protocols such as CAS, ISDN, SS7, IS-41, CTI, ACD, VoIP, H.323, MGCP, Dialer technologies, Avaya G3 or S8700 platforms, GSM-MAP, SS7 applications (TCAP, LNP), and knowledge transfer of LAN/WAN, Voice/Data, Wireless, DWDM/Sonet technologies, Enterprise System Management (ESM), and Enterprise Information Security solutions.
• Principal engineer responsible for designing and implementing voice/data, wireless/mobile systems nationally and globally. Intranet solutions for campus and MAN/WANs, Cisco Voice over IP (VoIP), Voice over Frame Relay (VoFR), Cisco ICM Enterprise Edition, Cisco IP Contact Center (IPCC), Cisco Emergency Responder (CER), Conference Connection, Personal Assistant and Web Infrastructure build and deployment, CTI integration, implementation, configuration, and Enterprise System Management and Security (ESM) platforms/applications.
• Responsible for the delivery of the security services provided to clients. Security related services include: network security posture reviews; network penetration studies; e-business planning and pre-implementation risk assessments; secure network architecture & design; enterprise security program outsourcing; implementation & engineering services; e-commerce infrastructure; firewall & web server configuration; secure network infrastructure & migration; enterprise security management & intrusion detection; remote access & authentication services.
• Oversee month-end and quarter close process and ensure timely delivery of financial statements
• Participate in financial operation review to streamline, improve and update
• Principal engineer responsible for voice infrastructure related projects involving PBX (for large, medium, and small environments), Voicemail, ACD (Automated Call Director), Aspect ACD, CMS (Call Management System), IVR, (Interactive Voice Response), CTI (Computer Telephony Integration).
eCommerce Architect: IntelliNet September 1999 to January 2001
• Global Data Center Engineer responsible for enterprise-wide Cisco LAN/WAN planning; IP architecture, Cisco VoIP design and implementation/operations; develop, coordinate, guide and maintain IT strategic, operational and pre-sales plans in support of the overall business strategy.
• Manage the ECommerce implementation & provide planning and direction for a major retail corporation
• Work as the Architect Technical lead overseeing and supporting a production environment running on UNIX / Solaris / Linux managing Websphere/Jboss
• Project manager responsible for planning, developing, and deploying E-Commerce, Internet, and intranet web sites.
• Responsible for multiple intranet/extranet and wireless areas of information architecture, security, including strategic security planning, design, Microsoft Active Directory, LDAP, enterprise antivirus, application testing and vulnerability discovery/assessment of web applications, implementation and support of DMZ, e-Commerce, Network Security Manager (NSM), eTrust Directory, eTrust Identity Management, eTrust Security Command Center, eTrust SSO, and WAN/LAN data systems.
• Manage corporate finance program portfolio (roadmaps, sequencing, risks, opportunities, resource plan, progress tracking and budgets)
• Design, implement, and support high-level network solutions including routers, switches, hubs, SANs, servers, and related software in LANs, WANs, E-Commerce, converged networks, IP Telephony solutions & Cisco Unity Voice Messaging & Cisco Unity Unified Messaging
• Responsible for scripting tools including shell scripts, advanced code generation with Oracle Developer Suite Forms 6i/Reports, Oracle Pro*C, nix/KornShell/Bash Shell Scripting, Perl and Python-CGI Scripting with Apache ServerPerl, Expect, network management applications, including HP OpenView, Concord eHealth, CiscoWorks, nGenius, and MRTG.
• Design, architect, integrate and support; Symposium Call Center Server, Nortel Succession 1000, Avaya Unified Communication Center (UCC), MERLIN MAGIX Integrated System MCS servers, IPCC Express, Unity, Conference Connection, Personal Assistant, Attendant Console, ICS 7750s, voice Gateways, VoIP over various WAN transports (ATM, FR, VPN,), voice/telco (legacy PBX integration, Cisco ICM Peripheral Gateways (PBX/ACD/IVR) Aspect, Nortel, Avaya, Syntellect, Periphonics, Conversant, and Edify.
• Protocols: Layer 1(e.g. DWDM, ESCON, ISDN, SONET) Layer 2 (e.g. DSL, Ethernet, FDDI, X.25, FR, ATM), IP (BGP4, OSPF, IGRP, EIGRP, RIP, MPLS), IPTel, H.323, IPX, SNA, SS7.
MCI: Network Engineer September 1990 September 1999
• Perform client consultation: plan, design, implement, and support the voice infrastructure
• Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
• Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
• Assist Account Managers during the sales process by educating the customer about new technologies and IP Telephony methodology
• Assist in the management of projects using project management methodology
• Ensure a stable performance environment for enterprise computer applications
• Participate in various IT projects intended to continually improve/upgrade converged network solutions
Professional Certifications:
CCSP
CCNP
CCVP
CISSP
Avaya ACA
Avaya ACE
Cisco Unity Design Specialist
Cisco Advanced Wireless LAN Design Specialist
ASPECT ECS (Enterprise Contact Server)
Nortel IVR (Interactive Voice Response)
Nortel CTI (Computer telephony integration)
Six Sigma
Green Belt Certified
Change Acceleration Process (CAP)
ITIL
ITSCM
Cisco Certified Security Professional (CCSP)
JNCIP
CCSE
CCMSE
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