Human Resources Customer Service

TRACEY T. NGUYEN

EMAIL: ************@*****.*** / CELL: 714-***-****

Background includes: 8-year Human Resources career, 7-year small business ownership. Experienced in employee recruitment, conflict resolution, benefits and compensation, HR records management, HR policies, and legal compliance. I am energetic, self-motivated, with a drive to successfully accomplish tasks in timely manner. Thrive within a team environment, excellent with multi-tasking and very versatile. I am seeking opportunities that will leverage my experience and utilize my skills. A quick learner with attention to details, honest, and get along exceptionally well with all types of individuals.

PROFESSIONAL EXPERIENCE

L.D. AUTO PARTS & SERVICE WESTMINSTER, CA

Owner/Manager 07/2004 to 07/2011 / $3,500/monthly

Start-up of my own small business in auto parts & auto service

Duties:

• Managed all business taxes, payroll, scheduling, annual compliance with BAR and Health Dept.

• Conflict resolutions, estimating repairs, ordering supplies, answered busy phones, filing.

WESTERN DENTAL SERVICES / CORPORATE OFFICE ORANGE, CA

Dental company employing 1,000+ professionals in over 200 offices in California & Arizona

Human Resources – Benefits Specialist / From 08/2000 to 06/2004/ $2,500/ monthly

Duties:

• Administering benefits, managing HR records.

• Manage all aspect of health benefits, annual open enrollment, maintaining health records, payroll deductions, COBRA, FMLA, resolved insurance issues between employees & insurance carriers.

• Assist office managers & employees with problems, requests, questions & company policies.

• Process new hires, keep employees records up-to-date, input address change, employment verifications, resolved payroll discrepancies.

• Used ADP/Peoplesoft system to process health insurance deductions, FSA.

• Coordinated health benefits fair, books fair, planning & setting up corporate holiday parties.

• Startup discounted incentives of all amusement parks, movies tickets program.

• Help answer busy phones, filing, copying, and mail distribution.

MARRIOTT HOTEL INTERNATIONAL – FULLERTON MARRIOTT - FULLERTON, CA

Night Auditor/Guest Services then got promoted to HR functions / From 08/1996 to 07/2000/ $2,000/monthly

Duties:

• Training of front desk associates, resolved guests issues, answered busy phones.

• Promoted to Human Resources to fulfill a broad range of HR functions, including recruiting, payroll processing, training employees, managing HR records, exit interviews.

• Promoted to Recruiter at Anaheim Marriott – Anaheim, CA

• Conduct interviews for non-managerial positions.

• Coordinate health fairs, benefits fairs to promote employee wellness.

• Reworked new-hire orientation program to include HR information and company resources, process new hires, badges.

• Update jobs hotline, jobs bulletin.

EDUCATION

GOLDEN WEST COLLEGE Huntington Beach, CA

General Course, emphasis in Human Resources, Customer Service, Business

LA QUINTA HIGH SCHOOL – Westminster, CA – Diploma

Fluent in Vietnamese, proficient in Microsoft, Excel, office machines and internet. Typing skills 55WPM.

Contact this candidate