Customer Service Data Entry

Deborah M. Dotson

*** ********** ***** **********, ******* 30004

770-***-**** v7sjm0@r.postjobfree.com

EXPERIENCE

AMERICAN SUPPORT, Alpharetta, Ga 2011-2012

Virtual Customr Care Representative. Worked from home taking inbound calls for customers of ten different cable companies. Maintained a courteous, helpful attitude. Helped customers with billing questions, Tier 1 troubleshooting, payments, new orders, setting up installs or trouble calls, upselling on each call.

ryder logistics services, Alpharetta, GA 2008 – 2009

Customer Logistics Specialist

Responsible for shipping Alcatel Lucent material and equipment to Logistic Service Centers, vendors, Alcatel Lucent warehouses, job sites, etc.

- Handle domestic and international shipping for this account with 100% accuracy.

- Strive to get our customer the best rate for shipping by using contracted carriers and expediting shipments when necessary.

- This material is always fragile and worth millions of dollars in revenue.

- Maintain records regarding tracking of all shipments; providing Proof of Delivery whenever requested by our customer.

- Coordinate shipment of all return material from Alcatel Lucent locations to their main warehouse. Project management from fruition to implementation and daily management.

These shipments also have specific shipping needs that must be adhered to.

- Data entry to include entering customer information and shipping information in carriers data base. Entering data into internal tracking program daily.

ryder randstad, Alpharetta, GA 2006 – 2008

Customer Logistics Coordinator

Provided logistics solutions for Ryder’s Lucent account.

- Provided required paperwork for material to be moved to job sites from Ryder warehouses nationwide.

This was a high revenue account that required 100% accuracy regarding material released from the warehouses and delivery dates required by Alcatel-Lucent.

- Project Management creating, implementing and maintaining internal logistics data base. This also required accurate data entry daily, monthly, and quarterly.

pcr services, Alpharetta, GA 2005 – 2006

Insurance Claims Transcriber/State Farm

Transcribed taped interviews with State Farm Insurance Agents and their claimants. 100% accuracy required as these typed interviews were considered legal documents.

ryder/RANdSTAD, Alpharetta, GA 2005 – 2006

Customer Logistics Coordinator

Provided logistics solutions for Ryder’s Lucent account.

- Provided required paperwork for material to be moved to job sites from Ryder warehouses nationwide.

- Project Management--Assisted in creating, implementing and managing Alcatel Lucent's main visibility tool. This required accurate data entry into Ryder's

SAP program and tracking program.

ryder randstad, Alpharetta, GA 2003 – 2005

Workman’s Comp. Division

Administrative support to claims adjustors.

adp/fsa division/RANDSTAD, Alpharetta, GA 2004

Data Entry

Assisted in the implementation of Flexible Spending Accounts for major account clients.

adp/cobra division/randstad, Alpharetta, GA 2003

Data Entry

Alpha and numeric.

Ryder RANDSTAD, Alpharetta, GA 2003

Customer Service

Data Entry. Alpha and numeric.

t.I.c. enterprises, nextel division, Roswell, GA 1995 – 2003

Customer Service/Motorola Technician

Programmed Nextel phones using RSS Software. Customer Service. Extensive use of several computer programs.

- Received orders via Right Fax from sales reps. in the field.

- Put orders into TIC’s internal DOS program

- Submit orders via the internet using Nextel’s LCF4 system, NOW order entry system and their new Ensemble (FDT)

system

- Communicated with sales reps via e-mail and over the telephone regarding phone pricing, Nextel rate plans, order

status and educate them on what paperwork is needed for activation of Nextel phones.

- Updated our DOS program after orders “close” with Nextel.

- Printed shipping ticket for warehouse.

- Processed payment.

- Warehouse/shipping department. Pulled phones and accessories

- Packed for shipping; ship via UPS computer system.

- Trouble-shot and trained customers on the use of their Nextel phones.

- Conducted telemarketing for Lucent Technologies equipment, BellSouth services and Nextel services and equipment.

winn-dixie grocery store, Roswell, GA 1994 – 1995

Manager, Seafood Department

Inventory management; ordered inventory; set up fish case.

- Filled orders for seafood party trays

- Supervised 2 department employees

- Set up weekly work schedule

- Cleaned and prepared fresh fish for case

- Designed and created displays

- Steamed fish

- Maintained live lobster tank

- Kept seafood department cleaned as required by Health Department codes.

georgia state merit system,

dekalb county training center, city, state 1987 – 1993

Secretary/Typist III

Top 5 on testing. Extensive office duties. After program care of children and adults with special needs.

emigrant gap public school, Emigrant Gap, CA 1985 – 1987

Assistant to Principal

This was a one room public school house for grades K-7. We had seventeen students. Showed education films,

cooked lunches, playground duty, gave spelling tests. Students were sent to me for one-on-one reading sessions.

other professional EXPERIENCE

rainbow tavern lodge, Lake Tahoe, CA

Hostess/Waitress

georgia state merit system, Atlanta, GA

Assistant to Director

Top five on testing. DeKalb Co. Trng. Ctr. Extensive office duties. After program care of children and adults with special needs.

Ongoing provide respite care for adults with special needs.

EDUCATION

High School Graduate, Sequoyah High School, Doraville, Georgia

Georgia Perimeter College 2009-Present

technical skills

Materials and office equipment used in daily routine are: Internet based websites for tracking and tracing. Internal Logistics Database. RyderTRAC

System for tracking shipments. SAP for warehouse management. Microsoft Excel. Share Point.

Utilized Office Outlook email.

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