Customer Service Manager

Cherie R. Leibovitz, M.S.

* ********** *****, ***. ***

Owings Mills, Maryland 21117

Phone: 410-***-**** Cell: 443-***-****

E-mail: v7rj3n@r.postjobfree.com

Profile

• Human Resource Professional with experience in Payroll Administration for 700+ employees from 3 regions, 5 states and 4 years of Full-Cycle Recruiting/Staffing in the Healthcare field.

• Customer driven Client Service Manager with 3 years of Client Service Management experience. Proven record of success with progressively increased responsibilities while servicing multiple major national accounts in the healthcare field.

• Several years of successful Retail Management experience supervising 20-50 employees in small and big box venues.

• Track record of communication and interpersonal skills with the ability to establish positive rapport with all levels of staff, agency and management.

• Seeking suitable HR role as a Recruiter, Payroll Specialist or Generalist.

HR Competencies

Payroll Administration, Sourcing Strategies, Interviewing Techniques, Employee Relations

Employment History

LifeStar Response of MD

HR Generalist 11/2011 – 07/2012

• Worked with new Payroll/HRIS software (Paylocity). Successfully processed bi-weekly payroll for 700+ employees. Maintained HRIS software to ensure accurate payroll results. Analyzed bi-weekly payroll and maintained employee records (garnishments, tax levies, child support, taxes etc.) for three locations. Answered all payroll concerns professionally and efficiently with the utmost discretion. Created pre and post payroll reports to analyze deductions taken, employees not paid and other voluntary deductions to ensure accurate payment. Responsible for W-2 concerns.

• Issued off cycle paychecks as needed. Responded timely to all local and federal government requests for information relating to child support, court ordered garnishments and tax levies.

• Recruited, pre-screened, interviewed EMTs/Paramedics/Critical Care RNs, Accounts Receivable and Dispatcher professionals for 3 regions. Attended job fairs, sourced, recruited and pre-screened potential new hires to be presented to the hiring managers. Set up interview and orientation times. Maintained recruiting applicant database (Avesta).

• Initiated and interpreted Criminal Background and Drug Screens. Completed E-Verify on all new hires. Collected all pre-employment documentation, set up personnel files and ensured that all paperwork was completed timely and accurately.

• Assisted with other HR functions: new hire orientation, open enrollment, LOAs, PTO and inputting new employee information into the HRIS system (Paylocity).

Onward Healthcare

Client Service Manager 01/2009 – 09/2011

• (Worked from home.) Maintained and grew my book of business to 50 full time employees as a Client Service Manager.

• Presented quality PT, OT and SLPs to contracted clients for temp, temp to perm and direct perm placement.

• Achieved a 24% margin on placed Allied Health Professionals while growing client base.

• Provided heavy customer service (agencies, management and medical professionals) phone contact, made quick, intelligent decisions and multi-tasked with a positive constructive attitude.

• Delivered exceptional client/customer service for the internal and external customer via the phone, conference calls, email and fax.

RehabCare

Staffing Coordinator 03/2005 – 12/2008

• (Worked from home.) Staffed Allied health professionals for half of the country while working closely with over 200 staffing agencies. Negotiated bill rates, handled contractor issues (behavioral and productive), maintained credentials, accurate reporting of current contractors and open contract labor staffing needs. Created contracts for new staffing agencies.

• Managed and maintained over 125 health professionals currently working in RehabCare facilities. Maintained open position report and contract labor staffing report for upper management on a weekly basis. Sourced staffing agencies for over 100 open positions for half of the country.

• Built and maintained excellent rapport with National and single clients.

• Instrumental in the interview process to bring the health professional and manager together in a timely manner. Created excellent relationships with clients providing excellent superior customer service and maintained a strong partner relationship with medical professionals.

• Reacted quickly to all crisis situations involving issues with medical professionals and critical staffing needs.

• Organized and maintained personnel files, pending and potential contractors. Coordinated interviews, negotiated bill rates, confirmations and initial start data for all new allied travelers.

RCM Healthcare

Nurse Recruiter 04/2004 – 12/2004

• Provided full lifecycle recruitment that built a competent and diverse pipeline of available nurses.

• Reviewed applications, generated a strong pool of applicants, screened and interviewed, scheduled and administered drug and background screenings, obtained references for perspective candidates, made job offers, scheduled and participated in new hire orientation.

• Maintained employee files to ensure compliance with company, Federal and medical credentialing guidelines.

• Worked as an integral part of the team to create more opportunities for placing nurses.

Education

Master of Science Degree in Human Resource Development

Towson University-Towson, Maryland

Graduate Internships-Benefits and Recruiting Departments, Sheppard Pratt Health System

Towson, Maryland

.

Bachelor of Science in Business Administration

Towson State University-Towson, Maryland

Technical Proficiency

Paylocity, ADP, Recruitmax, JobNet. Microsoft Office, Avesta, Ceridian, Brass Ring, LinkedIn

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