Sales Inside
Resume:
Rose Sygit ****.*****@*****.***
http://www.linkedin.com/in/rosesygit
“Delivering Exceptional Customer Value”
Energetic, customer focused, results-oriented sales professional with 10+ years of broad Information Technology experience. A proven track record of selling and delivering high quality, business oriented technology solutions
that include, services, software and hardware.
Consistently exceeded sales goals
Experienced in prospect qualification, pursuit strategy,
and deal structuring
Highly effective at building and managing Client and Partner relationships
Adept at driving business results while managing
complex technology efforts
An effective manager with strong growth and profit motivation
Customer satisfaction focus
Excellent negotiator/influencer
State & Local Government Public Sector Automotive Healthcare
KEY ACCOMPLISHMENTS
Exceeded goal performance in assigned territories and named accounts year over year
Q4 2009 114%
Q1 2010 123%
Q4 2010 131%
FY 2011 114
Q2 2011 112%
FY 2011 120%
Achieved 20% year over year revenue growth over the last two years
Developed and assisted in New Inside Sales and Channel Management Role at Meru Networks. part of mentor team of Inside sales and Business Development new hires at Meru Networks
2004 Recipient of the HP “Recognize and Reward” program
Was a recipient of the HP “eAward” 12 times since 2003
Successfully displaced competitors to win a 1.5 million medical imaging system that supported Radiology, Cardiology, and Orthopedics and Lab Medicine departments at a large Health Care Company. The deal
consisted of 500-600 workstations and installation services
Delivered high quality Technology solutions resulting in Customer Testimonials and Customer account
references for HP and Meru
Displaced Competitors to win an FBI Center (West Virginia) order for 300 HP workstations (1.3M), while
working with the HP Reseller and Distributer.
PROFESSIONAL EXPERIENCE
Meru Networks – Sunnyvale California
Corporate and Channel Inside Sales Specialist 2009 - 2012
• Responsible for working closely with the Central Region Sales and Channel teams to generate leads, open opportunities and directly drive a high volume of transactions in both new and existing accounts. Using a variety of tools such as outbound calling, email, and other lead generating methods such as prospecting, qualify, position, demonstrate, and close 50K and below opportunities. Developed and executed marketing initiatives through the execution of telemarketing programs and creative events as well as tracking and maintaining leads and opportunity data in Sales Force. A team player who can quickly establish effective working relationships with a wide range of staff including representatives from field sales, marketing, and engineering;
• Assist in the development and execution of targeted marketing campaigns;
• Regularly log all activities into CRM and report results;
• Interface with customer prospects. Provide product information and appropriate follow-up;
• Generate quotes and proposals that address customer needs;
• Create demand for products and services through focused call campaigns;
• Monitor leads from multiple online sources;
• Participate in sales training
• Follow up on new leads and referrals resulting from field activities, exhibitions, etc.;
• Maintain company's CRM database with accurate, up-to-date contact and activity detail
• Close business
Hewlett Packard Corporation – Farmington Hills, Michigan
Inside Sales Specialist 2003 –2009
Assisted Partners with territory planning, creating value propositions, proposals and statement of works towards selling to Partners' end customers.
Performed research and analysis to develop Sales Strategies for SLED (State, Local Government and Education), Public Sector, Corporate, Enterprise and SMB (Small and Medium Businesses) accounts, resulting in a 20% year over year growth
Proactively generated and Managed Workstation product business for the Central and Northeast Regional accounts.
Analyzed and streamlined HP’s Quote & Pricing processes to increase customer response times from 24 hours to less than 2 hours. Achieved improved response times via direct generation and proactive communication with appropriate internal teams.
Developed as well as facilitated monthly team meetings to discuss updates on products, quotes and issues for all PSG (Personal Systems Group) in flight business within the US and abroad
Developed and improved professional relationships with Partners, clients and internal colleagues
Participated in and supported the HP Partner sales teams for PSG products.
Managed and ensured expedited response times for workstation product RFP’s (Request for Proposal) for all sectors within the Central and Northeast regions.
Centrally analyzed quote reports to validate data and provide ongoing actions to “Win” business from competitors
Worked with RBU (Regional Business Units) resources to develop an external Sales “new-hire” kit to accelerate resource acclamation to internal HP systems and processes.
Managed Lease replacements for Personal Systems Group, Workstations and Notebooks in the Central Region
Computer Sales Associate 1995-2003
Championed all indirect business for Sales Reps and District Managers in Midwest region for Storage, Servers and Technical Workstations
Organized and delivered sales and marketing events for Technical Computing in the Midwest region
Provided Inside Sales support to multiple HP business units, Field Sales Representatives and Channel Partners
Developed processes for Manual compensations for orders not visible on HP books
Documented business cases for placement of consignment equipment
Managed highly visible escalations to close while maintaining and/or improving Customer/Partner relationships
Researched and generated incremental revenue for the Midwest region
Established relationships with internal Financial Analysts as well as multiple resellers in the Technical Computing Vertical ensuring a smooth end-end quoting process
Trained and assisted HP Sales Teams, covering best practices and programs for engaging and leveraging Partners
Developed and provided daily reports to District Managers as measurements of critical quota attainment
Provided “One-Stop” support to Technical Computing districts, Storage districts and their customers
Pre-Sales Specialist 1994 – 1995
Resolved technical and sales issues for customers, outside sales reps and district managers
Implemented process improvements
Resolution of numerous credit/de-book and order issues resulting in increased revenue for the district.
Built relationships with both internal and external customers
Organized consignment equipment for Workstations, Servers and Storage for the Midwest region
Developed tracking process for Reseller Uplift Data ensuring District Manager and Sales Rep quota and commission credit
Served as focal point in district to facilitate sales process
Served as Sales Account Look Up Tool (SALT) resources to Computer Sales community
Field Sales Specialist 1993-1994
Became proficient in numerous HP applications, was a mentor for Order Tracking System (SASY) & Sales Account Look Up Tool (SALT) and Express applications to Customer Support Rep (CSR) community
Coordinated and Planed events for the Technical Server Industry. Started the Annual Automotive in trends and Technology Symposium in the Midwest.
Developed reports with various marketing program mangers in both Geographical and Industry
Served as information resource for the sales team and their customers regarding marketing events and programs, and to generate leads for the district
Ensured support to internal and external customers for problem resolution with order fulfillment
Developed proposals and produce results with problem accounts
Maintained excellent customer relationships with numerous corporate accounts
Education:
Oakland Community College - Associates Degree: Business Administration-
Central Michigan University – working towards BA
Training:
Account Prospect and Development III
Opportunity Generation
Pipeline Management
How To Effectively Sell HP Workstations
Prospect Analysis
Target Account Selling
Grey Market Compliance Training
Global IT Security Standards
Business Acumen Training – Build Professional & Leadership Skills
CRM/Siebel 7.5 Sales Training
Breakaway Selling
Marketing and Event Planning
Spin Selling
Awards:
HP Road Warrior Award - Above and Beyond Recognition Program: Received Award for - Cross Business Unit Collaboration – Won Education RFP for Desktops, Workstations, Notebooks and Printers.
Outstanding Efforts Award - Sold most Monitors in the Monitor Madness Program
Groups
HP Connection
HP Alumni – LinkedIn, HP Pre-Sales – LinkedIn, Women in Technology, BEIA Association–Social committee
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