Customer Service Sales
Resume:
Erica J. Dudley
#****
Lutz, Florida 33559 US
Phone: 727-***-****
Alt Phone: 727-***-****
************@*****.***
Objective:
To secure a position within a well-established organization with a stable environment that will lead to a lasting and productive use of my skills in the fields of customer service, marketing, sales, mortgage and / or finance.
Ability Summary:
Able to manage and delegate in a respectful and objective manner
Great organizational skills
Ability to multi task
Solid written and verbal communication skills
Proficient in relevant computer applications
Own transportation to be more accessible to clients
Working knowledge of underwriting
Requirements for FHA, VA, sub - prime and conventional loans
Thorough understanding of pricing and
Underwriting requirements and closing policies of various mortgage lenders
2-3 yrs experience in outbound and inbound calling i.e. lead follups, cold calling, 150 calls minimum daily
Highly motivated and driven to succeed
Thrives in a high energy environment
Highly proficient in mortgage and underwriting software
Well versed in Windows work environment and Microsoft Office
Employment History
Housing Counselor (FHH, Foreclosure/Modification Services & First Time Home Buyer Assistance)
3/2012 – 5/2012
CDC of Tampa Inc.
Tampa, Fl
-worked directly with realtor, lending institutions and housing manager
-performed intake and screening assessments for program eligibility in terms of income and household size as defined by HUD
-assist with reporting requirements of program where applicable
-intake of clients via telephone and/or walk ins
-explaining of processes and analyzing individual client needs
-processing incoming and outgoing mail and packets
-receiving and recording correspondence in a timely manner
-helping clients create budgets and saving methods
-assist clients in applying for mortgages
-assisted client in improving credit scores for home purchase
-making the determination if a client is over the AMI
-financial coaching
Production Level Full Education Advisor
01/2012 – 3/2012
Education Online Services Corporation
Clearwater, FL
-assist prospective students in establishing realistic and attainable educational goals
-identify the educational and career options appropriate for each student and assists with the analysis of each option, including possible outcomes and their implications
-identifies options for student to satisfy degree requirements; evaluates and makes recommendations on petitions and amendments to student's program of study; assists students in completion
-assists in recruitment of potential students by advising them of general academic requirements of a specific college
-assists new agents in identifying student needs to school requirements to achieve full production level status
-lead driven, cold calling and In bound calls, 200 calls minimum in 8 hr shift
Customer Service Representative (CSR)
02/2010 - 06/2010
VICI Marketing Group
Largo, FL
-used VICI telemarketing system
-met daily sales quotas
-sold internet security packages to small businesses nationwide
-sold cruise packages nationwide
-inbound and cold calling
-lead driven follow ups
-400 calls handled per shift (sometimes more)
Senior Loan Officer
09/2007 - 02/2008
Premier Services, LLC
Cherry Hill, NJ
-responsible for sales and marketing loan products within bank policy and procedure
-implemented effective mortgage marketing plans to meet agreed upon mortgage goals
-worked closely with loan originators, processing, closing and underwriting departments
-attended closings if broker was unavailable
-maintained pipeline of 10 - 15 loans at all times
-maintained working relationships with clients to have continuous business
Loan Officer / Originator
07/2006 - 08/2007
Custom Mortgage Solutions, Inc.
Voorhees, NJ
-Assisted on - site broker with loan origination, applications and processing
-developed and maintained relationships with realtor's, insurance agents, appraisers, processors, underwriters and title agents
-Advised borrowers of lock - in policies and ensured lock requests were complete and accurate
-lead driven cold calling and inbound customer service
-kept abreast of loan options and market updates and conditions
-monitored loan until closing
-worked closely with processing and underwriting to ensure
-All documents were verifiable to ensure salability of loan
Education
Zephyrhills High School
Studied Liberal Arts at San Francisco State University
Studied Management/Marketing at Florida Metropolitan University
References Available Upon Request
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