Customer Service Engineer
Resume:
Tsige Regass
Houston TX: 77081
Phone: 832-***-****
Alt Phone: 832-***-****
E-Mail: *************@*******.***
Objective:
To pursue achallenging career as SAP Functional consultant providing ERP and
Enterprise Solutions. To maximize the efficiency and profitability of Enterprises by
effective implementation of ERP. Willing to relocate for the right opportunity.
Skill:
Programming Languages:
• Cisual Basic 6.0 , C++, SQL
Databases:
• MS Access 2000,
Operating Systems
• Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista
Software:
• Microsoft Visio, Microsoft Office( Word, Excel, powerpoint and outlook)
10/2009 – Present, Unisys Houston, Texas Field Technician
• Strong communication skills and a good sense of humor.
• Provide friendly and professional customer service
• General hardware break/fix of laptops, desktops, some server work
• Installing, configuring and upgrading operating systems and software (typically using Microsoft products) at customer site
• Identifies, removes and prevents malicious software infections including but not limited to virus, malware, spyware, adware etc. at customer site
• Tests, Installs, assembles and configures computers, monitors, network infrastructure and peripherals like printers, scanners and other hardware.
• Troubleshooting and repair of hardware and software issues, e-mail , network and peripheral equipment and makes necessary repairs and corrections to maintain business continuity
• Submit timely and accurate paperwork including expenses, reports and memos.
• Identify customer product deficiencies and take appropriate action to correct including notifying management.
• Never say "I don’t know, but I can get that answer for you” for the client
2/2008 – 5/2009, Computer Technology Solutions, LP Houston, Texas Process Engineer
• Repair and Build: Dell Laptop and Desktop, Apple laptop and HP laptop.
• Creates and maintains documents when changes occur (per ECO: Engineering changing order), work instructions, update work procedure and implemented new process to production line.
• Monitors implementation of process, design, and quality changes to evaluate effectiveness and make further adjustments as required achieving the desired results.
• Computer literate and proficient on multiple software packages. Able to establish rapport with a variety of clientele and maintain a calm, professional problem-solving manner.
Experience 2: 2/2003–2/1/2008
Inventec Distribution (North America) Corporation, Houston TX,
SAP FICO Functional Consultant
• Responsible for gathering business requirements, participating in system design, configuring and testing existing system and providing post implementation support for enhancements to the current system.
• System configuration and testing in the areas of FI-GL transactions, configuring adjustment accounts for GL, AP.
• Configured settings for Company code, posting period variant, assigned document number ranges, tolerance groups for customers, G/L accounts and users.
• Maintained required settings in Accounts Payable viz. Configuration for payment program, Payment terms.
• Configured End to End AP module including the Vendor Groups / Number Ranges, Automatic Payment Program, Configured Special Ledger Withholding Taxes, Check Settings Configured AP integrations to MM for various material movements (Automatic Account Assignments), Worked on LIV (Logistics Invoice verification) , linking of Vendor documents with EDI.
• Created & Maintained Customer Master data along with, Customer Groups, Payment Terms, Reporting, AR Aging.
• Have worked on Partial, Residual Payment types.
• Responsible for Configurations in Assets like, Copying reference Chart of Depreciation, made required settings for account determination, asset classes, screen layout rules, defining number ranges, valuation of assets in different depreciation areas, external asset acquisition, in-house asset acquisition, cross company code transfers, settings for depreciation runs, Asset Explorer, Settings for automatic account assignment ( FI-AA Integration).
• Configured the controlling area, cost elements, Cost centers (CO-CCA), Number ranges, Cost center hierarchy.
• Used Report painter to generate reports of PCA needed by the Business Owner.
• Meet regularly with Business Owners to evaluate and or suggest changes in processes that will enhance the use of SAP.
• Preparation of Business Processes Requirements Analysis and User Requirement Specifications.
• Interaction with Client Business Users for Requirements Gathering and Analysis.
• Participate in Super User meetings, preparation of meeting materials and delivering of presentations as required.
Process Engineer
• Building : HP ProLiant Servers: BL = Blades= HP BladeSystem, DL = Density Line = Rack mount ProLiant server and ML = Maximized Line.
• These are typically ProLiant servers in a tower enclosures but there are several in rack enclosures.
• Developed, evaluate and improve manufacturing processes, Implement Lean Manufacturing techniques on the shop floor. Ability to use appropriate statistical techniques
• Research, justify and implement capital expenditures and point-of-use materials systems, Kanab’s, and other techniques to improve utilization of working capital.
• Manage and track several on-going cost savings projects and eliminate non-value-added activities. Institute process and product improvements resulting in a positive impact on production cycle time, product costs and product quality.
• Confer with management, engineering and other team members regarding manufacturing capabilities, production schedules, and other considerations to facilitate production processes
• Develop and evaluate equipment and processes to produce a high quality product at a competitive cost.
• Participate in the qualification and development of suppliers for components, sub-assemblies and processes. Facilitate the development of corrective action plans to resolve internal and supplier quality or delivery issues.
• Provide technical direction, training and certification for operators performing detailed process steps to ensure that production assemblers, testers, inspectors and support staff have necessary skills, appropriate documentation, tooling and process control capability Establish and document manufacturing process.
• Inspecting package product and process review, conducting source inspections, comparing specifications, conversing with suppliers and company engineers, examining suitability and availability of items for delivery, and coordinating the disposition of nonconforming and Material Discrepancy Report items.
• Perform inspection procedures & equipment, reviewing welding processes & materials, painting & coating systems, mechanical and/or electrical equipment.
• Analyzes complex production and quality trend data to identify and solve problems. Assist in devising sampling procedures and designs and develops systems for recording, evaluating, and reporting quality and reliability data. Prepares reports of findings and carries out implementation and training assignments.
• Completes and maintains quality inspection programs for incoming, process, and final approval material and product inspections. Conduct complex audits and/or surveys to determine acceptability of quality controls. Follow up with daily line auditing.
Awards : Good Catch award 4/22/2003, Quality Manager
Technical / Computer Skills
• Installation, configuration and upgrading: Procedures for installing OS, boot sequence/methods, managing drivers. Diagnosing and Troubleshooting: Recognize and correct common error codes, start-up messages and problems. Networks: Network capabilities of windows, network connectivity, Internet concepts, basic internet setup.
• Install, replace, maintain and repair various types of computer systems components, peripherals and related equipment effectively and efficiently.
Education:
• 6/2009 Continue education at HCC on ORACLE & SAP BW/FICO programming.
• 4/ 2001, Trakya University, Turkey B.S., Computer Engineering
• SAP FICO completed training with CRESCO Technologies,
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