Motivated Professional

Jeanine M. Taylor

SUMMARY:

A motivated and talented professional looking to obtain a challenging, mid-level position where my education, experience, dedication, vast skills and broad knowledge will contribute to a company's overall growth.

HIGHLIGHTS:

15+ years of professional experience; Able to partake in 50% domestic travel (additional travel is negotiable); U.S. Citizen. Top Secret & Secret security clearances are currently inactive but reinstatable.

Strong leadership and interpersonal skills. Meticulous for quality assurance tasks. Effective problem solver. Detail oriented and able to follow policies and procedures effectively. Results-driven professional. Production oriented. Energetic self-starter. Creative. Team Player. Outstanding communications skills. First-rate customer service. Positive learner who can absorb new concepts and software applications quickly.

Recipient of (2) Navy and Marine Corps Achievement Medals. One for exceptional service and the other for researching and formulating a recommendation improving Naval Communications System software; Resulting in a significant increase in the degree of accuracy and precision of services provided to Fleet Units, Shore Activities, and Joint Forces as well as reducing the possibility of lost information due to system malfunction or failure.

EXPERIENCE AND KNOWLEDGE:

Management and Leadership

- Skilled at team building, development and leadership

- Managed up to 30 personnel and mentored technical teams in a cooperative unified spirit

Technical

- Excellent analytical skills coupled with excellent oral, written, and presentation skills

- Extensive use of structured techniques for analysis and design

- Experienced in system testing, conversion, implementation and quality assurance

- Desktop deployment, staging, refresh, imaging, installations, configurations, updates, upgrades and data migration

- Advised on capabilities, limitations, and condition of equipment

- QA’d teams for configuration and installation of application software and hardware

- Conducted risk and vulnerability assessments of planned and installed systems

- Conducted general security evaluations, performed audits and reviews

- Carried out contingency plans and disaster recovery procedures in response to system malfunctions

- Applied diagnostic and restoring techniques utilizing knowledge of electronic and operational system theory

- Working knowledge of; MS Office Suite, MS Project, Word Perfect, Windows 95-Vista, Outlook, NetMeeting, Internet, Intranet; Software configuration, installation and updates/upgrades; Network and local peripheral installations

- Familiar with: HTML; most Web browsers; PDAs; routers; Asset Management; Software Development; ITIL; Information Assurance; Project Management

- Broad knowledge and understanding of mission critical IT systems and operations

Planning and Organizing

- Excellent organization skills

- Successfully manage multiple projects simultaneously

- Knowledgeable in project coordination and planning for complete project lifecycle

- Coordinated status reporting and monitored deliverable execution of PC installations and data migration

- Collected, organized, and communicated project planning and status information, in project plans, documents, and emails

Communicating and Training

- Redesigned and edited the organizational training manual and relative material circulated to over 100 applicants at a given time and thereby enhanced the training process by 75%

- Teach a comprehensive course to current and potential members in a pre-membership and orientation program

- Designed web-based instructional program for potential and current members

- Developed, edited, proofread and wrote end-user instructions and training materials on imaging, PC deployment and client orientation for technician use

- Recognized technical expert utilized to motivate and train personnel

- Key player in technical supervisor qualification boards

Promoting and Marketing

- Improved community exposure and relations; and expanded membership by 50% while maintaining multiple hats

FORMAL EDUCATION:

Bachelor of Science: Liberal Studies; Computer Information Sciences, Excelsior College (6/08)

Associate of Applied Science: Network Security Management, ECPI College of Technology, Cum Laude (5/04)

CERTIFICATIONS/CERTIFICATES:

BrainBench (Transcript ID#: 3694021): Computer Technical Support, 1/14/07; Computer Literacy (Windows XP), 1/09/07

EMPLOYMENT HISTORY:

6/07 - Present: Project Coordinator/Program Developer/Trainer (volunteer) - Private Nonprofit Organization

3/07 - 10/07: Team Lead/ Technician (contract) - U.S. Resources/BAE Systems/Department of Justice; U.S. Attorney

4/06 - 3/07: Team Lead/Analyst/Technician/ (contract) - TekSystems

5/04 - 9/05: Systems Support Supervisor/SVOT Technician (contract) - Mackay Communications/AT&T

8/03 - 7/04: Team Lead/ Technician/ (contract) - Techniki Informatica/Navy Marine Corp Intranet (NMCI)

9/88 - 1/03: Information Systems Technician (contract) - U.S. Navy

AFFILIATIONS:

Phi Theta Kappa Int'l Honor Society (PTK) - Scholarship Officer 5/03-5/04; Life-member

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