Administrative Assistant, Receptionist, Customer Service Manager

DIXIE HIMEBAUGH

Professional Objective

My strengths are in my organizational skills, attention to detail and people skills. I am looking for a position where these strengths will allow me to meet or exceed organizational goals and enable me to deliver an impeccable customer experience.

PROFESSIONAL EXPERIENCE

Sicola's Florist/ 1800 Flowers • Houston, TX 77065 • October 2011 to Present

Floral Designer/ Customer Service Representative

Responsible for greeting customers, answering calls, taking new orders/answering inquiries about current orders, fulfilling floral arrangement orders and maintaining the upkeep of the shop.

• Greet customers in the store and answer customer calls in a friendly and professional manner

• Coordinate with our delivery services and intended delivery destination to ensure large orders for events are correct and on-time

• Multitask effectively and often

• Listen effectively to customers’ needs to provide them the best arrangement possible within their price range while promoting up-sales

• Design floral arrangements and store displays with a creative eye while still adhering to management’s defined standards

• Train new designers on the day-to-day policies and procedures of the shop

Rockwell Collins (formerly Air Routing International) • Houston, TX 77042 • August 2002 to October 2011

Senior Department Support Coordinator – Flight Manager Database

Responsible for the entry and maintenance of information and documents on multiple worldwide airports, FBOs and countries as well as information on clients, their aircraft, crew and passengers into the company's in-house Microsoft Access database in support of customer clients and multiple internal teams.

• Coordinated with multiple departments to collect and distribute information to all personnel involved in the successful flights of the company's customers

• Performed quality assurance for the accuracy of database entries per organizational and industry standards

• Implemented the standards by which entries are made in the database

• Executed tasks with a painstaking attention to detail in a fast-paced environment

• Trained and educated new team members according to policy and quality standards, including the creation of a training manual that I maintain and update regularly

• Queried the database to generate reports to check information entered on the client's end to ensure accuracy and consistency with the company's internal policies and procedures

TSA Waiver Liaison

The liaison between clients (private and charter General Aviation operators) and the Transportation Security Administration's international waiver branch. TSA waivers are required for certain operations to/from/within the United States. I was the single liaison for our clients to the TSA and was responsible for every step in the waiver process, up to and including delivery of the approved waiver to the client.

• Interfaced with client operators via phone and email to determine and collect all TSA required data based on the client's trip plans and purpose

• Drafted and processed waiver documentation for clients per TSA standards

• Obtained waiver approvals and delivered to the client

• Provided support to clients and team members on an on-call basis as client need required

Per-Leg billing and trip quote administrator

Responsible for creating quotes for our clients based on the services required of us by the client along with multiple other criterion. Often quotes for numerous scenarios would be requested requiring the quote to be run multiple times which would foster constant communication and cooperation with clients. Once a quote was agreed upon by the client, we would direct the quote to the associated flight department to set up the trip for the client.

• Interfaced with client operators via phone and email

• Demonstrated patience, diligence, and impeccable customer service in working with clients to build a quote suitable to their travel needs

• Created the quotes in a proprietary Microsoft Access based program in order to produce an invoice and bill the client

Receptionist

Acted as the first contact with our clients, and as such my primary objective was to provide a professional and inviting first impression while promptly addressing the client's requests. Responsibilities included answering a multi-line phone and transferring phone calls to appropriate personnel throughout a company of 200+ employees. The position required a pleasant personality and dependability along with being detailed-oriented and resourceful.

• Answered incoming phone calls quickly and courteously

• Provided a wide and varying range of administrative support to my direct manager and other colleagues

• Maintained the general appearance of office, kitchen and public areas

• Copied, collated, bound, stapled and filed documents and reports for numerous departments

• Greeted persons entering the organization in a professional manner while restricting their access to the facility without proper escort

• Trained and educated new team members according to company policy and regularly updated the manual containing standard operating procedures as necessary

ADDITIONAL SKILLS AND EXPERIENCE

• Proficient in Microsoft Excel, Word, Access, Picture Manager, Paint and PowerPoint

• Proficient in Adobe Acrobat 8 Professional

• Proficient in applications in the OpenOffice suite

• Able to type 60+ WPM

• Skilled in floral design and freehand calligraphy

• Additional employment information available upon request

EDUCATION

Langham Creek High School, Class of 2001

REFERENCES

Available upon request

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