Customer Service High School

Gina King

**** * *** **

BELTON, MO *****

Cell: 319-***-****

E-Mail: *********@*****.***

Career Focus

Customer Service Representative - Client Relations - Data Entry

Skilled Dispatcher with experience in the Transportation industry. Familiar with Brokering ,Account Receivable, Managing drivers.

Summary of Skills

Bookkeeping

Cash-flow report generation

Financial reporting

Federal/State tax preparation

Client acquisition

Negotiation skills

Conflict resolution

Business Development

Quarterly Taxes

Cold Calling

Accounts Payable/Receivable

Computer Literate

Credit and Collections,

Customer Satisfaction

Customer Service,

Accomplishments

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Data Organization

Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Sales and Marketing

Increased annual gross sales by 15%.

Developed direct mass mailings which resulted in 8% growth of customer base.

Professional Experience

February 2004 to Current

D M TRUC KING,LLC EDDYVILLE, IA

DISPATCH

Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Complied with federal, state and company policies, procedures and regulations.Matched purchase orders with invoices and recorded the necessary information.Communicated with customers, employees and other individuals to answer questions and explain information.Reviewed files, records and other documents to obtain information and respond to requests.

Education

1975 BELTON HIGH SCHOOL BELTON, MO

High School Diploma GENERAL

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