PC/Network Technical Support

Career Objective:

Seeking a career-oriented position in PC/Network Technical Support.

Summary of Qualifications:

Experience in PC/Network Hardware and Software Support, including system administration, assessment, establishment of procedures, upgrades, trouble-shooting, hardware repair and replacement.

Extensive experience in use of computer-based information systems, including UNIX System Administration training.

Experience in supervision and training, including design of operating procedures.

Broad experience in customer relations.

Professional Experience:

Windows NT 4. and Windows 2000 Server/Workstation Administration, including resolution of connectivity issues, system-wide data back-up, archived data retrieval, password set-up and reset

Hardware Installation, Support, and Upgrade, including: installation, support, configuration, troubleshooting, and repair of networked PCs; installation, setup, and support of networked printers, scanners, modems; RAM and hard drive upgrades, setup, repair, and support of laptops, Palm Pilots, networked printers, plotters, scanners`

Hardware brands used/installed: Compaq, Hewlett Packard, Toshiba, IBM, Lexmark, Adaptec, Okidata, Palm

User software installation, configuration, resolution of software conflict issues, and support in NT 4.0/Windows 2000 environment: Windows NT 4.0, AutoCAD 14/2000, Lotus Notes Client, Internet Explorer, MS Office 97, Trend AV, Visio, MS Publisher, Corel Suite, Hummingbird, IBM 3270, PCAnywhere, Y2K patches, Lotus Notes, Visio, Exchange Client, MS Outlook, Palm software, ProComm NetMeeting, Cognos, Attachmate, CCMail, Clarify

System analysis with upgrade recommendations

Hardware Installation, Support, and Upgrade, including: : Pre-build hardware systems, support, troubleshooting, and repair of networked PCs; setup, and support of networked printers, plotters, scanners, modems; RAM upgrades, video card, monitor, PCMCIA card, Palm Pilots,

Hardware brands used/installed: Dell, Hewlett Packard, Netgear Compaq, Gateway, IBM, Sony, Lexmark, Toshiba, Intel, Panasonic, Okidata, Palm, Lucent Technologies, Adaptec, Madge, Olicom, SMC,

User software installation, configuration, resolution of software conflict issues, and support in NT 4.0 environment: MS Office 97, Internet Explorer, Netscape, McAffee AV, Lotus Notes, Visio, Exchange Client, MS Outlook, Palm software, ProComm, Oracle Client, Novell NetWare Client

Software Utilization: Windows NT 4.0, Enterprise Administrator, McAffee AV, Proxy Server, Lotus Notes, MS Office 97/2000, Support Magic (tracking software), Remedy, Ghost, PowerQuest, Outlook, Front Page, Netscape, Server/User Manager, ArcServe, Remedy, Ghost, Partition Magic, Access

Help Desk Functions: Via telephone, user support

Creation and maintenance of technical intranet sites and intranet server build/support

:

Crest Foods Ashton, Il 6/05-6/08

Burton Placement (temp to hire to Crest) 1/05-6/05

Inergex (formerly Sherpa Technology) Buffalo, NY (client in Burr Ridge, IL) 1/01-3/01

Microthin (Private contract) Deerfield, IL 10/00

System One/TMP Worldwide (Agency) Rosemont/Chicago, IL 4/00-8/00

Valcom Itasca, IL 6/97-1/00

Action (temp to hire to Valcom) Naperville, IL 4/97-6/97

Aerotek (Agency) Oak Brook, IL 1/97-3/97

Sierra Systems (Agency) Chicago, IL 5/96-12/96

Intellitech, Inc. (Agency) Schaumburg, IL 3/96-4/96

Oak Enterprises (Agency) Glen Ellyn, IL 2/96-12/96

CompuTemps, Inc. (Agency) Chicago, IL 7/95-2/96

Continental Cablevision Elmhurst, IL 1/88-6/95

Additional Training (highlights):

Hewlett Packard

Introduction to UNIX Systems 1994

Basic System Administration 1994

Hewlett Packard 98 Certification 1998

Hewlett Packard Printer Certifications (multiple) 1995-2001

Compaq

Deskpro 2000/4000/6000 and Proliant Servers 1998

Prolinia,

Armada 1500 1998

IBM

YPC-35 1998

YPC-40 1999

YPC-45 1999

A+ Certification 1999

Currently pursuing MCSE

Information Systems Experience (in addition to that previously noted)

Applications Used (in addition to those stated above):

Boxer, MS Word , WordPerfect , Professional Write; MS Publisher 2.0 Desk-top publishing; Alpha-4, Q&A, Professional Plan databases; MicroCad, TurboCad 3-D computer-assisted design; Quattro Pro spreadsheet; Commit, Bitcom/Bitfax, ProComm, America On-Line communications; PCTools, Norton Utilities; XTree Gold, PKZip; Read-My-Disk data recover; Mace anti-virus and disk optimization; Novell NetTools

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