Customer Service Manager

Don Redden

**** ** ****, ***** ****, Texas *****

972-***-**** (h) /214-***-****(c) / *********@*********.***

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Management / Plant / Production / Project / Account

Sales / Customer Service / Inventory Control / Shipping

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SUMMARY OF QUALIFICATIONS A responsible, dedicated professional with proven experience in production and project management, sales and marketing, customer service and inventory control, with emphasis on photographic and digital imaging. A positive leader and self starter with skills in team building and management, reducing overhead expenses and improving efficiency in operations through effective cost controls, employee staffing and scheduling, and consolidating departments and facilities to ensure profitability. A strong team player with a commitment to setting and achieving goals, performing at the highest level of potential in order to contribute to the success and growth of a company. Proficient in word processing and spreadsheet applications. Demonstrated areas of expertise include:

• Customer Service • Project Management • Team Management • Leadership Skills • Self-Starter

• Operations • Team Building • Strategic Planning • Planning/Negotiations • Planning/Coordinating

• Quality Control • Recruiting/Staffing • Employee Management • Presentation Skills • Compliance

• Asset/Liability Management • Policy & Procedures • Goal Setting • Problem Solving ________________________________________

PROFESSIONAL EXPERIENCE

Hilite International

Production Supervisor 2011-2012

• Production Supervisor 3rd. Shift for the Dallas Division.

• Managed the Pentastar (Chrysler) and L850 (GMC) automated assembly department responsible for Intake/

Exhaust Camphasers,and Rotor assemblies.

• Managed the facility night operations with another Production Supervisor where we were responsible for shift

manufacturing and operations.

• Production Supervisor 1st. Shift for Honda, TTOD, and Old Borg product line production and assembly.

• Provided hourly and daily Production reporting on plant operations.

• Managed personnel schedules, time reports (E-time) and performance reviews.

Economy Signs & Banners, Inc.

Production Manager 2005-2011

• Production Manager responsible for all areas of metal, wood, plastic and electrical signage fabrication.

Services include Graphic file creation/layouts, vinyl cutting and application, mounting, computer substrate

router operations, signage assembly, point-of-purchase and tradeshow displays.

• Managed sign installers schedules, routes, in field installations and vehicle maintenance operations.

• Controlled material purchasing/receiving, inventory control, inventory records/reports, vendors and

shipping/delivery of services.

• Managed personnel schedules, staffing and performance reviews.

• Controlled outsourced and subcontracted services.

• I directly supervised Customer Service staff performance and reviews.

• Provided estimates to customers for services by computer, telephone or on site quotes.

• Developed and maintained existing customers. I worked directly with Sales/Customer Services daily.

The Color Place Inc.

Manager 2001-2004

• Direct Manager responsible for Art Department production and operation (photographic multi-

substrate mounting and lamination, point-of –purchase and tradeshow displays, digital board printer,

substrate computer router and woodshop operations)

• Direct Manager responsible for Traditional Photographic Services (custom color, black & white

photographic printing, large format film services, and fine art copy services).

• Managed material purchasing/receiving, inventory control, inventory reports, and preferred vendors.

• Managed personnel schedules and staffing for Shipping/Delivery Department and Film Processing.

Plant Manager 1998-2001

• Managed the day-to-day operation of Professional Photographic Facility, Customer Service, Film

Processing, Custom Printing, Film & Slide Services, and Fine Art Reproduction Departments.

• Managed the relocation and consolidation of all traditional photographic operations from main facility

with that of a subsidiary. The result helped the company reduce duplication of services at multiple

locations, reduced staff levels/material usage, improved efficiency, and allowed for expansion of new

services at main facility.

• Managed employee staffing, scheduling, wage issues, and inventory / purchasing.

Department Supervisor 1984-1998

• Supervised Film Services, Slide Services, and Black & White Departments.

Meisel Corporation Inc.

Supervisor 1974-1984

• Supervised Copy/Restoration Department and custom Black & White printing.

United States Navy

Photographer

• Shot publicity, industrial and investigative intelligence for the US Navy. 1970-1974

EDUCATION

Eastfield & El Centro Community College

Complete two years of general courses

Completed management and computer courses

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