Operations Manager
Resume:
Robert J. Petrik
Hatboro, PA ***40
**********@*****.***
Personal
profile
Results-driven sales and operations manager with broad experience in multiple industries including information technology, manufacturing, construction and retail. Skilled in growing revenue, and negotiating cost-saving initiatives to reduce overhead. Proven success in customer/vendor relationships, hands-on experience in purchasing, inventory control, budgeting, creative problem solving and superior service.
Work experience-
8/2002 – 3/2012 PTR Baler & Compactor Co. Philadelphia, PA
Manager of National Service - Responsible for all service operations for a manufacturer of industrial-grade compactors and cardboard balers. Directed a 24 hour/7 day service division comprised of over 300 vendors nationally, dispatching team, and technical support staff, that provides compactor, baler, and dock leveler repair service for the nation’s leading retailers such as The Home Depot, Wal-Mart, Target, Staples, Dollar Tree and Costco.
Key Accomplishments:
• Responsible for a $6 million per year national service division.
• Streamlined process operations towards paperless environment, increasing work capacities across the division.
• Increased profitability through development of customer specific preventive maintenance programs, and negotiated vendor payment discounts.
• Corporate liaison and key player in establishing and substantially growing the largest account in the company’s history.
10/1999 – 8/2002 Installed Products USA Norristown, PA
Division Manager - for a national building contractor for The Home Depot. Oversaw the recruiting, training and management of 20 sales consultants, 5 Project Managers and 19 installation teams serving 38 store locations.
Key Accomplishments:
Improved sales revenue 57% over previous year.
Launched bonus program that increased gross margins on installations by 15%.
Established in-store sales promotional campaigns to enhance product awareness.
Robert Petrik Page 2
4/1993 – 10/1999 CompUSA Corporate Sales Philadelphia, PA
Business to Business Sales Manager - Directed all corporate related commercial sales. Guided a team of account managers to develop several of the company’s largest Fortune 500 accounts, as well as federal, state and local government accounts.
Key Accomplishments:
• Twice awarded sole Pennsylvania State Department computer hardware contracts, resulting in over a half million dollars in new sales activity.
• Negotiated and won a multi-million dollar contract for supplying computer hardware
to the Raytheon Corporation.
Corporate Operations Manager (B to B) - Accountable for maintaining profit margins; all purchasing functions and handling client’s credit and leasing issues. Responsible for overseeing the project management of network integrations, and coordination of third party services.
Key Accomplishments:
Restructured accounts receivable procedures, reducing 60-90 day AR by 50%. Improved inbound call center response performance, increasing Small Business Group sales 40% over previous year.
6/1989-4/1993 Petrik Manufacturing Co., Inc. Glenside, PA
President and Owner - Manufactured surveying instrumentation for commercial construction. Designed, fabricated and marketed a unique, highly accurate tool. Performed all drafting and engineering, patent processing and accounting functions. Gained proficiency in advertising, layout work, metallurgy and tolerance machining.
Key Accomplishments:
Granted scientific and mechanical patents for inventions in the medical, construction and metallurgic finishing industries. The accuracy of my device was responsible for saving over $500K in engineering costs on one project alone.
6/1981- 6/1989 Hechinger Company Jenkintown, PA
Sales Manager - Responsibilities included budgeting and execution of developed sales plans, staffing of floor personnel, and organizing promotional events with outside vendors.
Key Accomplishments:
• Enhanced store-wide cross merchandising program, increasing the average sale by over 35%. Redesigned ordering procedures, reducing customer delivery times by 50%.
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