Customer Service Sales
Resume:
JO ELLA STEPHEN
Philadelphia, Pa 19119
******.*******@*****.***
EXPERIENCE:
Sales Associate, Macy’s Department Store, Philadelphia, PA (10/24/09-05/15/10) Advised customers and helped them make decisions on which merchandise to choose while also operating scan able cash registers and accounted for over $10,000 worth of merchandise.
• Greeted prospective customers. Processed and screened credit card applications. Excellent customer service.
• Probed for an overview of business operations to assess client needs. Skillfully closed sales by gaining agreement on the benefits of the product.
• Strength in ability to multitask.
Sales Representative, Wilma Theater. Philadelphia, PA (01/04/09 - 01/10/10).
• Being knowledgeable about the plays and able to converse with prospective subscribers.
• Processed credit card sales. Calculated cost of tickets and donations.
• Exceptional customer service skills.
• Orchestrated fundraising documentation for educational outreach programs.
• Developed an expertise in customer service and “closing the sale.”
• Determined whether sales made were legitimate and if policies had been implemented.
Clerk Typist II/Secretary, District Attorney’s Office, Philadelphia, PA 10/08/90 – 04/12/92) Handled departmental correspondence and prepared attorney’s court presentations.
• Answered incoming calls and scheduled meetings.
• Worked independently while meeting tight deadlines.
• Warmly greeting clients and directed them to numerous offices.
• Prepared documentation and presentations.
• Researched criminal history.
• Familiar with computer database and word processing.
• General working knowledge of business machines.
• Prepared letters, memos and reports.
Education: Administrative Support Professional Certification – Honickman Learning Center & Comcast Technology Labs - April 29, 2010.
Special Skills: Enthusiastic team player. Outstanding communication skills self-motivated and well organized person who is skilled in prioritizing tasks and organizing my time for maximum efficiency. Computers I am familiar with Microsoft Word. Other; 12-key business calculators, multiline phones, fax machines and copiers. Typing 40-60 words per minutes.
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