Objective

A new and stimulating opportunity within a corporation that embraces technology in order to minimize costs, increase customer satisfaction and minimize stress in the workplace. I am looking to work within an organization that prides itself with a long history of empowering its staff.

Professional Profile

• Goal-driven, dedicated marketing professional with a varied background, as well as more than 10 years of business experience, including IT project management and software implementation

• A professional who is adept at working independently with minimal supervision as well as contributing and collaborating as a productive team member and leader

• Effective, personable team player with unsurpassed interpersonal and communication skills and demonstrated ability to handle client questions and objections

• Experienced project manager with ability to define and resolve project scope and risk mitigation activities between stakeholders and the core project team

• Enthusiastic, creative, knowledge-hungry self starter; eager to meet challenges and quickly assimilate product and process knowledge; committed to assessing customer needs and helping people through process improvement

• Customer-focused communicator with proven ability to understand and convey complex business requirements, develop rapport, build strong relationships with clients

• Energetic contributor with demonstrable detail orientation and multi-project management/organizational proficiency

• An effective manager and team builder with a management style built on motivation through positive feedback and support, in addition to open communication that builds trust

Professional Experience

Lead Fulfillment Operations Manager, SCI Ltd., Markham, ON, June 2009 to December 2009

• On site operations manager at GM Headquarters, acted as a representative of GM

• Responsible for the management and successful execution of fulfillment for GM US

• Managed a staff of 3 marketing professionals

• Acted as a liaison with the client, agencies and other suppliers including print, email and data providers to ensure marketing message and strategies were being executed

• Identified opportunities for improvement and made constructive suggestions for change

• Managed ongoing and new projects: gathered requirements, managed change requests

• Participated in strategy for improving communication with potential customers through lead fulfillment

• Defined and resolved project scope and performed risk mitigation activities between stakeholders and the core project and sustain teams

• Managed and reported on Service Levels

• Developed and analyzed operational reports

Project Manager, SCI Ltd., Markham, ON October 2008 to June 2009

• Project Manager on site at GM Headquarters in Detroit MI

• Participated in a successful multi million dollar IT project for GM, from RFP Response to implementation and then further to sustain and operations

• Client interaction, managed client expectations, managed day-to-day client interaction

• Worked as a liaison between the client (Detroit) and the core project team in Markham

• Reviewed and approved key documentation deliverables including: System Requirement Specifications, Test Strategies, Requirements Traceability Matrix etc. to ensure alignment with the approved Statement of Work

• Developed and implemented the Transition Plan for both the software application and the personnel

• Managed timelines, and communicated any changes to key stakeholders

• Participated and when necessary facilitated Senior Management Review meetings to communicate project progress and if needed to escalate risks, and issues

• Directed and provided guidance and ongoing support to team members throughout all critical program phases, including regular feedback and subject matter expertise on marketing and business concepts

Software Implementation Consultant-Contract Position, Springboard Management,

Windsor, ON June 2008 to October 2008

• Acted as a functional expert and facilitated the implementation of proprietary software to enhance business performance and efficiencies for clients

• Coordinated Gap analysis, made recommendations based on best business practices

• Communicated system specifications and requirements to software development team

• Lead and managed implementation activities

• Coordinated and prioritized target dates

• Managed communication and meets with clients

• Mapped out flow processes using Visio

Account Executive, BBDO Windsor (formally PentaMark Worldwide Canada),

Windsor, ON October 2004-February 2008

• Worked in the CRM/Business Intelligence Department

• Acted as a liaison between the client and the Information systems team

• Performed the role of Business Analyst and Project Manager on various on-going marketing and IT projects

• Coordinated overall project timelines and milestones

• Assured project deliverables were met

• Assured business requirements were clearly defined and communicated to all members of the projects

• Managed the metrics reporting of various marketing and direct mail campaigns for Chrysler Canada

• Project Manager for a Lead Management Software application implementation

• On going project with an outside vendor

• Coordinated the testing of the software and the development of the data flow and integration points with vendor and the in house database

• Responsible for the management of the Customer Name and Address database as well as the Prospect Management Database

• Address standardization and cleansing

• Data feed management and record updating

• Responsible for list selection and data pulls

• Developed and implemented strategic marketing and communication plans

Risk and Control Officer, CIBC Imperial Services, Windsor, ON April 2004 to October 2004

• Mitigated risk within the Imperial Services Division of CIBC

• Conducted file and portfolio audits

• Confirmed risk vs. return on the portfolios based on client’s risk scale

• Ensured IDA regulations were followed and processes were followed including proper documentation, meeting notes etc.

• Provided guidance and coaching to financial advisors with respect to client issues

• This was a contract position

Project Manager, PentaMark Worldwide Canada, Windsor, ON October 2003 to April 2004

• Managed the Lead Management Project

• Managed and facilitated the implementation of a software application across 400 plus dealerships across Canada

• Managed the project between the outside vendor, Chrysler Canada, and the information Services Department

• Designed and approved training for end users

Owner/Practitioner, Keri’s Karing Hands, Windsor, On September 1998 to April 2002

• Owned small business

• Offered Reflexology, River Rock Massage

• Developed business plan, researched markets, built business

Production Planning Coordinator, Jamieson Laboratories Ltd, Windsor, ON October 1998 to September 2002

• Scheduled all manufacturing and packaging of items for over 300 sku’s including third party contracting

• Maintained all planning parameters in the MRP system including safety stock levels

• Communicated production schedules to all appropriate departments

• Participated on the new product development team

• Project manager for an ERP Implementation Project

• Participated on the project from requirements gathering through to implementation

• Developed and delivered training to end users of the system

• Was the only team to successfully meet the deadline

• Team member of the Efficiencies Replenishment Team

• Contributed to the Continuous Improvement of Current Business Processes

• Created an information database to track and manage production issues to improve plant performance

• Developed a report to quantify the financial impact of out of stocks and over stocks of products

• Implemented an electronic approval system for new item creation and approval

Buyer, Jamieson Laboratories Ltd, Windsor, ON June 1997 to October 1998

• Responsible for the sourcing of raw material and component vendors

• Released orders for raw materials, bulk orders and packaging materials

• Tracked orders to ensure timely delivery of all products

• Purchased packaging components and materials

• Managed the creative and graphic conversion and revision numbers of all labels and carton

• Development and evaluation of tenders and requests for proposals

Office Manager, Spiral Industries Ltd, Windsor, ON October 1996 to June 1997

• Responsible for the day to day operations of the office including: order entry, quoting, scheduling, purchasing, accounts receivable, invoicing and order tracking

Education

• Master’s Of Business Administration, University of Windsor, Windsor, ON June 1994

• Bachelor of Commerce, University of Windsor, Windsor, ON June 1993

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