Customer Service Medical
Resume:
Sheila Hines-Sharp
Dear Madame/Sir:
I am submitting my resume for a Non Emergency Medical Transportation Driver position that was advertised on Indeed website. This position would allow me to safely transport your customers to and from their destination. Enclosed is my resume that will give you a synoptic overview of my driving and customer service skills.
I bring to your company a qualified individual that possesses a Chauffeur Driver License in good standing. Working at the Department of Community Health Services for several years as a Health Care Provider assisting disabled clients with personal care and transportation has been an asset to me as well. Also I possess customer service driving skills to safely transport your customers.
Therefore, thank you for taking time to review my credentials. I am hoping to meet with you soon discuss how my skills will benefit your customers. Please feel free to contact me at my address 149419 Tracey, Detroit, MI or by phone 313-***-****.
Sincerely,
Sheila Hines-Sharp
Enclosure: Resume
Sheila Hines
14919 Tracey Detroit, MI 48227
313-***-**** ************@*****.***
OBJECTIVE: Seeking a Non Emergency Medical Transportation Driver position where I can apply my driving skills to meet the needs of your customers.
SUMMARY OF QUALIFICATIONS
Health Care Skills
• Took and record patient’s vital signs, blood sugar, intake and output daily
• Reposition patients every two hours to prevent bed sores
• Assisted with personal grooming and transferring patients to and from wheelchair
• Provide assistances to patients with completing medical and business documents
• Knowledgeable of medical terminology
Driving Skills
• Check vehicles for any type of damages before transporting to destination
• Log vehicles arriving and departing from parking lot
• Exceptional driving skills when transporting client’s vehicle to secured parking location
• Assisted other team members that lag behind in driving duties
Call Center Representative/Customer Service Skills
• Provided prompt, reliable and accurate information to customers
• Answer and routed incoming calls to correct parties
• Perform database retrieval for directory information
• Effectively communicates with customers while processing their request
• Promoted company’s products and services to customers
• Handled customer’s concerns and complaints in a decorum manner
• Collaborated with customer service managers and staff to improve productivity
• Conduct group training sessions to improve productivity and sales
Computer Skills
• Performed desktop support to end-users and customers in person or by phone
• Trained and instructed end-users on company’s software
• Proficient in learning newly software and hardware operations
• Implement company operating system to run reports
• Inspected peripheral devices for detachment and malfunction
• Accurately maintain inventory records of software, hardware and prints
EMPLOYMENT HISTORY
2007-Present Health Care Provider Department of Community Health, Detroit, MI
2006-2005 Customer Service Metro One, Farmington Hills, MI
2004-2005 Mail Room Clerk Kelly Services, Highland Park, MI
1998-2002 Substitute Teacher Detroit Public Schools, Detroit, MI
EDUCATION
Associates in General Studies
Wayne County Community College, Detroit, MI June 1997
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